App Introduction
tawk.to’s messaging and customer relationship management software lets you easily monitor and chat with customers in real time. The tawk.to Live Chat app enables you to effortlessly monitor and chat with visitors to your Shopify store. Provide help anytime with unlimited messages, tickets, and agent seats—right when they need you. Never miss a lead or sales opportunity again—stay connected anytime, anywhere with apps for iOS, Android, Windows, and Mac OSX. tawk.to’s live chat app, customer relationship management, knowledge base, and ticketing system integrate seamlessly with your Shopify store. This lets you assist visitors at the exact moment they’re making a decision and deliver real-time customer support.
Core Functionality
- View and manage Shopify orders directly from chats and tickets.
- Trigger personalized greetings based on location, past visits, and more.
- Provide quick and accurate responses using pre-built 'shortcut' message templates.
- Manage unlimited customers and organizations in your CRM system.
- Need help? Contact our support team for 24x7 live assistance.
Merchant-Friendly
- Independent Station Merchants
- DTC Brand E-commerce
- Cross-border E-commerce Sellers
- Small & Medium E-commerce Sellers
Basic Information
- Developer：tawk.to
- Address：187 E WARM SPRINGS RD STE B298, LAS VEGAS, NV, 89119-4112, US
- Price： Free / Free plan
- Rating：3.1 / 5
- Comment Count：88 comment
- Release Date：2015-11-16
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
Free
User Location & Comments
User Location
Comments
Shopify API Used
- GET /admin/api/orders.json
- PUT /admin/api/orders/{order_id}.json
- GET /admin/api/orders/{order_id}/notes.json
Permission：read_orders,write_orders,manage_orders
- GET /admin/api/customers/{customer_id}.json
- GET /admin/api/shop/settings.json
- POST /admin/api/metafields.json
Permission：read_customers,read_shop,write_metafields
- GET /admin/api/message_templates.json
- POST /admin/api/message_templates.json
- PUT /admin/api/message_templates/{template_id}.json
Permission：read_message_templates,write_message_templates,manage_channels
- GET /admin/api/customers.json
- POST /admin/api/customers.json
- PUT /admin/api/customers/{customer_id}.json
Permission：read_customers,write_customers,manage_customers
- GET /admin/api/support_tickets.json
- POST /admin/api/support_tickets.json
- GET /admin/api/support_tickets/{ticket_id}.json
Permission：read_support_tickets,write_support_tickets,manage_support
