App Introduction
Shoppers have questions? Our AI chatbot is here to help. Need sales support? Chatty’s got you covered 24/7. Overwhelmed by round-the-clock customer inquiries? Let Chatty AI step in with live chat and a helpdesk solution. Powered by advanced AI models, it answers product questions, recommends items, and assists with order tracking—even when you’re offline. Then, manage all conversations with your team across every channel (WhatsApp, Facebook Messenger, Instagram, email, and more) from a single inbox. Build your FAQ help center to deliver instant support, empowering customers to resolve issues on their own anytime.
Core Functionality
- Real-time chat & AI chatbot: Provide 24/7 support and sell more with an AI sales assistant
- Inbox & team collaboration: Manage conversations from all channels with your team in one unified inbox
- FAQ page: Create a FAQ helpdesk for customers to find answers independently
- Sales automation: Send proactive, targeted messages based on visitor behavior
- Mobile app: Track all inbox messages on the go from any device
Merchant-Friendly
- Online Retail Merchants
- Independent Store Sellers
- Multi-channel E-commerce
- Cross-border E-commerce Merchants
- Small & Medium E-commerce Sellers
Basic Information
- Developer:Chatty - AI Chat Agent Helpdesk & FAQs
- Address:1 Sophia rd, Peace Centre, Peace Centre, 228149, SG
- Price: Free / Free plan
- Rating:4.9 / 5
- Comment Count:1575 comment
- Release Date:2022-6-9
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Free
- 100 AI Responses per Month
- 100 Product Trainings
- 20 URL & File Uploads
- 1 Customer Service Agent
- Channels: Email, Messenger, Instagram
- 1 Language Translation
- Live Chat: 90-Day Chat History
- Professional FAQ Page
Basic
- 1000 AI Responses per Month
- 500 Product Trainings
- 50 URL & File Uploads
- 3 Customer Support Agents
- Multi-Channel Support
- Translation & Auto-Translation
- 12-Month Chat History
- Detailed Analytics Reports
Pro
- 5,000 AI Responses per Month
- 5,000 Product Trainings
- 500 URL and File Uploads
- 10 Customer Service Agents
- Multi-Channel Support
- Unlimited Chat History
- Priority Support
- Detailed Analytics Reports
Plus
- 10,000 AI Responses per Month
- 10,000 Product Trainings
- Unlimited Agents
- Dedicated AI Consultant
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/chat/messages.json
- GET /admin/api/chat/conversations.json
- PUT /admin/api/chat/bot/settings.json
Permission:write_chat,read_chat,manage_bots
- GET /admin/api/inbox/conversations.json
- POST /admin/api/inbox/assignments.json
- PUT /admin/api/inbox/notes.json
Permission:read_inbox,write_inbox,manage_teams
- POST /admin/api/faq/articles.json
- GET /admin/api/faq/categories.json
- PUT /admin/api/faq/articles/{id}.json
Permission:write_faq,read_faq,manage_pages
- POST /admin/api/automations/messages.json
- GET /admin/api/automations/triggers.json
- PUT /admin/api/automations/rules.json
Permission:write_automations,read_automations,manage_chat
- GET /admin/api/mobile/inbox/messages.json
- POST /admin/api/mobile/inbox/alerts.json
- PUT /admin/api/mobile/settings/notification.json
Permission:read_inbox,manage_notifications,access_mobile