AppScoped
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Sobot Live Chat & Chatbot

by AppScoped · Category： Chat
Free Plan Built for Shopify
⭐ 0/5
0 comment
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App Introduction

Integrate omnichannel chats into a single customer service agent workspace, with the support of AI chatbots. For Shopify users managing multiple online channels (including websites and social media), Sobot provides a centralized inbox that consolidates tickets, messages, and customer data into an AI-powered workspace customized to your language preferences. This streamlined integration boosts the efficiency of customer service operations. Additionally, Shopify customer and order details can be leveraged by ticket and call center teams to enrich customer interactions.

Core Functionality

  • Seamlessly integrate various communication channels.
  • Provide instant, personalized solutions for customer inquiries and issues.
  • Real-time monitoring and analysis to enhance management efficiency.

Merchant-Friendly

  • Online Retail Merchants
  • Cross-border E-commerce Sellers
  • DTC Brand Merchants
  • Small & Medium E-commerce Stores

Basic Information

  • Developer：Sobot
  • Address：6 Raffles Quay, Ascott Raffles Place#14-06, Singapore, Singapore, 048580, SG
  • Price： Free / Free plan
  • Rating：0 / 5
  • Comment Count：0 comment
  • Release Date：2024-8-1
  • Supported languages：English、Simplified Chinese、Arabic、French、Italian、German、Indonesian、Japanese、Korean、Malayalam、Portuguese (Portugal)、Polish、Russian、Spanish、Thai、Turkish、Vietnamese
  • Compatible products：Shopify

Application Screenshot

Price Plan

免费

免费安装

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/communication_channels.json
  • PUT /admin/api/communication_channels/{id}.json
  • GET /admin/api/communication_channels.json

Permission：write_communication,read_communication,manage_channels

  • POST /admin/api/customer_queries/responses.json
  • PUT /admin/api/customer_queries/responses/{id}.json
  • GET /admin/api/customer_queries.json

Permission：write_customer_queries,read_customer_queries,manage_support

  • GET /admin/api/communication_metrics.json
  • POST /admin/api/communication_metrics/filters.json
  • GET /admin/api/communication_metrics/reports.json

Permission：read_communication_metrics,manage_analytics,view_reports

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