AppScoped
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WhatsApp & Helpdesk ‑ MyAlice

by AppScoped · Category： Chat
Free Plan Built for Shopify
⭐ 4.1/5
10 comment
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App Introduction

Boost Sales via WhatsApp & Other Private Messages Send Campaigns & Automate Order-Related Notifications Your customers are on WhatsApp, Instagram, FB, Line, Telegram, Viber, and other messaging channels. When they reach out to you with purchase intent, they’re at their **highest buying readiness**—but how do you turn those conversations into orders? Enter **MyAlice**—a **sales-focused customer service platform built exclusively for fast-growing e-commerce merchants**—to convert these shoppers into customers *and* keep them engaged longer. Easily migrate from Gorgias, Zendesk, Freshdesk, Reamaze, Tidio, Richpanel, Wati, Zoko, DelightChat, and SuperLemon.

Core Functionality

  • Provide real-time chat and social channel widgets for customer support and sales growth.
  • Prioritize WhatsApp, email, chat, and social comments/direct messages in a single feed.
  • View, edit, and cancel Shopify orders without leaving the MyAlice customer view.
  • Send personalized WhatsApp broadcast campaigns to your customer list.
  • Recover abandoned carts, automate checkout reminders, and more with WhatsApp.

Merchant-Friendly

  • Small & Medium E-commerce Sellers
  • Social E-commerce Merchants
  • High-value Independent Stores
  • Multi-channel Operators

Basic Information

  • Developer：Alice Labs Pte. Ltd.
  • Address：160 Robinson Road SBF Centre, #24-09, Singapore, 068914, SG
  • Price： Free / Free plan
  • Rating：4.1 / 5
  • Comment Count：10 comment
  • Release Date：2021-11-18
  • Supported languages：English、Spanish
  • Compatible products：Shopify

Application Screenshot

Price Plan

Premium

$60 / 或 $540/年（可节省 25%）
  • Unlimited Customers
  • Website Chat Widget
  • WhatsApp Broadcast
  • WhatsApp QR Code
  • Intelligent Ticket Assignment
  • Chatbot Builder for All Channels

Business

$180 / 或 $1,620/年（可节省 25%）
  • All Premium features, plus
  • WhatsApp Catalog & Business
  • WhatsApp Marketing Automation
  • Custom CRM Integration
  • API & Webhook
  • Launch & Migration

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chat_widgets.json
  • PUT /admin/api/chat_widgets/{id}.json
  • GET /admin/api/chat_widgets.json

Permission：write_chat_widgets,read_chat_widgets,manage_channels

  • GET /admin/api/message_streams.json
  • POST /admin/api/message_streams/prioritize.json
  • PUT /admin/api/message_streams/{id}/settings.json

Permission：read_messages,manage_message_streams,read_channels

  • GET /admin/api/orders/{id}.json
  • PUT /admin/api/orders/{id}.json
  • DELETE /admin/api/orders/{id}.json

Permission：read_orders,write_orders,manage_orders

  • POST /admin/api/broadcasts/whatsapp.json
  • GET /admin/api/broadcasts/whatsapp.json
  • PUT /admin/api/broadcasts/whatsapp/{id}.json

Permission：write_broadcasts,read_customers,manage_channels

  • POST /admin/api/automations/cart_recovery.json
  • GET /admin/api/automations/cart_recovery.json
  • PUT /admin/api/automations/cart_recovery/{id}.json

Permission：write_automations,read_abandoned_checkouts,manage_orders

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