AppScoped
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Massively Live Chat & Chatbots

by AppScoped · Category： Chat
Free Plan Built for Shopify
⭐ 0/5
0 comment
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App Introduction

Provide real-time chat and AI-powered chatbots for websites and social channels. E-commerce customer support. Massively enables businesses to automate question responses, engage customers on the channels they prefer (and already use), and free up human agents to handle critical requests—via real-time chat and GenAI-powered chatbots deployed on websites, Instagram, Messenger, SMS, and Google. Deliver 24/7 customer service and never miss a potential customer or sales opportunity again. Connect with customers on social and messaging channels at critical moments. Automate order status inquiries and self-service.

Core Functionality

  • Real-time chat enables seamless connection between customers and agents when needed.
  • Generate AI-powered smart answers to automate responses to your business’s frequently asked questions.
  • Easily deploy to websites, Instagram, Facebook Messenger, SMS, and Google Search.
  • A flow builder lets businesses create custom bots or use pre-built templates.
  • Shopify order inquiry allows our bots to check order status and provide self-service support.

Merchant-Friendly

  • Independent Station Merchants
  • Social E-commerce Merchants
  • Cross-border E-commerce Merchants
  • Multi-channel Retail Merchants

Basic Information

  • Developer：Massively Developer
  • Address：130 Queens Quay E, Toronto, ON, M5A0P6, CA
  • Price： Free / Free plan
  • Rating：0 / 5
  • Comment Count：0 comment
  • Release Date：2024-4-2
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

基础版

免费
  • Your website's chat widget
  • A live chat with an agent
  • Scripted chatbot
  • Shopify integration
  • 50 chats per month
  • 14-day free trial for Premium Tier

商业版

$39
  • Basic Plan Add-on:
  • AI-Powered Smart Answers
  • Messenger
  • Instagram
  • SMS
  • Google Business Messages
  • Multiple Agents
  • Shopify Integration
  • 500 Monthly Chats

高级版

$69
  • Business Plan Plus:
  • Unlimited monthly chats
  • Chat history
  • Access to authoring tools for custom integrations/message types

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chat/sessions.json
  • PUT /admin/api/chat/sessions/{id}/assign.json
  • GET /admin/api/chat/agents/availability.json

Permission：write_chat,read_chat,manage_agents

  • POST /admin/api/ai/responses.json
  • PUT /admin/api/ai/responses/{id}.json
  • GET /admin/api/ai/faq/topics.json

Permission：write_ai,read_ai,manage_faq

  • POST /admin/api/chat/channels.json
  • PUT /admin/api/chat/channels/{id}/enable.json
  • GET /admin/api/chat/channels/settings.json

Permission：write_channels,read_channels,manage_social

  • POST /admin/api/chat/flows.json
  • PUT /admin/api/chat/flows/{id}/publish.json
  • GET /admin/api/chat/flow/templates.json

Permission：write_flows,read_flows,manage_automation

  • GET /admin/api/orders/{id}.json
  • GET /admin/api/orders.json?status=any
  • POST /admin/api/orders/{id}/notes.json

Permission：read_orders,write_orders,manage_orders

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