App Introduction
Customer experience needs to be both extremely efficient and highly personalized. B2C brands shouldn’t have to choose between affordable efficiency and genuine care. Built around customer AI, Gladly eliminates this tradeoff—delivering intelligent, scalable personalized, context-aware support. Every conversation flows seamlessly across all channels with full order context, while AI handles routine tasks so your team can focus on the moments that matter most. This is how you compete on experience, without enterprise-level overhead.
Core Functionality
- One conversation, every channel—no tickets, no switching
- Manage orders, refunds, and discounts in Gladly without Shopify Admin
- Use AI to handle refunds and returns, leveraging Shopify and brand insights
- Personalize support and auto-identify VIP customers using Shopify data
- Track revenue impact by connecting support interactions to actual sales data
Merchant-Friendly
- DTC Brand Merchants
- High-value E-commerce
- Omnichannel Retailers
- Growth Independent Stations
Basic Information
- Developer：Gladly Inc
- Address：60 29th St., #125, San Francisco, CA, 94110, US
- Price： Free / Free plan
- Rating：4.8 / 5
- Comment Count：26 comment
- Release Date：2021-2-16
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/conversations.json
- GET /admin/api/conversations/{id}.json
- PUT /admin/api/conversations/{id}/messages.json
Permission：read_orders,read_customers,manage_conversations
- GET /admin/api/orders.json
- POST /admin/api/refunds.json
- PUT /admin/api/discounts.json
Permission：read_orders,write_refunds,manage_discounts
- GET /admin/api/orders/{id}/refunds.json
- POST /admin/api/returns.json
- PUT /admin/api/orders/{id}/fulfillments.json
Permission：read_orders,write_refunds,manage_returns
- GET /admin/api/customers.json
- GET /admin/api/orders/count.json?customer_id={id}
- PUT /admin/api/customers/{id}/tags.json
Permission：read_customers,read_orders,manage_customers
- GET /admin/api/orders.json?tag=support_interaction
- GET /admin/api/reports/financial.json
- POST /admin/api/analytics/events.json
Permission：read_orders,read_reports,manage_analytics
