App Introduction
A simple, easy-to-use e-commerce customer support system for brands looking to streamline customer support. Fullcourt is an e-commerce customer support system that helps Shopify stores manage all customer support messages in one place. It lets you centralize emails, Instagram, and Facebook messages into a single team inbox, enabling your team to respond faster and stay organized. You can edit, refund, and duplicate orders directly within Fullcourt to save time and reduce errors. Fullcourt also displays complete order details and conversation history, so your team has everything they need to resolve customer issues.
Core Functionality
- Handle support messages from email, Instagram, and Facebook in a unified inbox.
- Edit, refund, and duplicate Shopify orders in Fullcourt without switching tabs.
- View complete order details and conversation history for full customer context.
- Assign tickets, add internal notes, and use tags to organize your team’s workflow.
- Search messages, orders, and conversations for quick and accurate responses.
Merchant-Friendly
- Social E-commerce Merchants
- Omnichannel Retail Merchants
- Cross-border E-commerce Merchants
- SME E-commerce Merchants
Basic Information
- Developer：Fullcourt
- Address：Soulsbyville, CA, US
- Price： Free / Free plan
- Rating：0 / 5
- Comment Count：0 comment
- Release Date：2024-12-12
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
Free
User Location & Comments
User Location
Comments
Shopify API Used
- GET /admin/api/inbox/messages.json
- POST /admin/api/inbox/messages/{id}/reply.json
- GET /admin/api/inbox/channels.json
Permission：read_inbox,write_inbox,manage_channels
- PUT /admin/api/orders/{id}.json
- POST /admin/api/orders/{id}/refunds.json
- POST /admin/api/orders/{id}/copy.json
Permission：write_orders,read_orders,manage_refunds
- GET /admin/api/orders/{id}.json
- GET /admin/api/inbox/conversations/{id}.json
- GET /admin/api/customers/{id}.json
Permission：read_orders,read_inbox,read_customers
- PUT /admin/api/inbox/tickets/{id}/assign.json
- POST /admin/api/inbox/tickets/{id}/notes.json
- POST /admin/api/inbox/tickets/{id}/tags.json
Permission：write_inbox,read_inbox,manage_staff
- GET /admin/api/inbox/messages.json?query={keyword}
- GET /admin/api/orders.json?query={keyword}
- GET /admin/api/inbox/conversations.json?query={keyword}
Permission：read_inbox,read_orders,read_customers
