Helpdesk

Enhance customer experience in one helpdesk with chatbots, AI agents, and live chat. Tidio lets you engage customers with preset messages and chat with them in real time as they shop. But it’s more than just a live chat extension and chatbot app for Shopify. You can also upsell with personalized product recommendations using conversational AI. Tidio lets you see customers in real time, track the products they’re browsing, and boost average order value with discount codes—all in one helpdesk with dedicated Shopify features.

Simplify Customer Experience with Automation and AI Gorgias’s helpdesk is an extension of your Shopify store, centralizing all customer conversations into a single unified platform. Speed up response times, boost team efficiency, and let Gorgias’s AI agents handle order updates, refunds, and subscription management—so you can focus on the personal interactions that drive customer retention and sales. Get set up in minutes by connecting your store and your favorite support channels!

Willdesk is a one-stop customer service platform built exclusively for Chinese merchants expanding globally, offering dedicated 1-on-1 Chinese support. It’s an integrated helpdesk combining live chat, social media management, help center (FAQ), logistics tracking, and email—with AI-powered customer service to boost efficiency across all channels. Willdesk, under the Channelwill brand, is an AI-automated e-commerce helpdesk system powered by GPT-4. Its intelligent AI chatbot handles order tracking, returns/exchanges, order cancellations, and address modifications. It aggregates emails, live chats, and social media messages (Instagram/Messenger/WhatsApp) into a unified ticket inbox for centralized management. The intelligent ticket workflow engine enables automatic abandoned cart recovery, proactive marketing, ticket assignment, and instant FAQ responses. It deeply integrates with Shopify and leading logistics tools (ParcelPanel/TrackingMore/Dropshipman/Loloyal) for seamless collaboration. Brand customization features include a dedicated help center, customer service plugin, and Q&A page to create personalized service experiences. Willdesk provides a full Chinese interface and dedicated 1-on-1 Chinese support to help you get started quickly, free from language barriers.

Empower customers to edit orders and add upsell products **without contacting support** after purchase. With Cleverific, your customers can self-serve order edits—no support tickets required. Effortlessly handle *any* other order adjustments: edit billing addresses, exchange items, tweak product options, add customizations, or modify tax calculations. Streamline your workflow with a single solution that lets you: - Edit orders directly - Offer self-service order management - Automate edits via Flow - Recover abandoned carts - Enhance draft orders for sales, custom orders, wholesale orders, backorders, pre-orders, and more Cleverific unifies these capabilities to simplify your operations and boost efficiency.

A real-time chat, helpdesk, and FAQ app for live customer support. It integrates live chat customer service with WhatsApp. Provide customer service via a live chat inbox widget, WhatsApp, and FAQs. Deliver real-time chat assistance using the Chatway live chat inbox. Support visitors with live chat canned responses. Send offers through the live chat inbox based on past chat conversations. Assign helpdesk chat agents in your live chat inbox for customer service interactions. Offer a customer support chat, WhatsApp, and live chat inbox customer care experience. Our inbox live chat app is also available on Android and iOS.

WhatsApp Marketing & Broadcast. Automated WhatsApp Abandoned Cart. Official WhatsApp Business API DelightChat is a CRM that helps Shopify merchants automate support and marketing using the official WhatsApp Business API (with green tick verification). Engage customers with automated and personalized messages to recover carts, confirm and convert cash-on-delivery orders, send order confirmations, request reviews, and automatically sync products to your WhatsApp catalog. Our omnichannel helpdesk centralizes conversations from WhatsApp, Instagram, Facebook, email, and live chat, empowering teams to respond faster with AI assistants, chatbots, and smart routing.

Deliver smarter support with an AI-powered chatbot and live chat integrated into a multi-channel helpdesk. Re:amaze is an AI-driven helpdesk built to support your customers and grow your business. Effortlessly manage emails, live chats, social media, SMS, and phone calls from a single inbox. Use AI to draft responses, suggest replies, and automate tasks—empowering your team to act faster and maintain consistency. Track conversations tied to orders, revenue, and reviews to stay organized and keep customers coming back.

Elevate Shopper Experience with Advanced Returns, Shipping & Fulfillment, Email Marketing, and Checkout Upgrade to Redo to Transform Your Operations. Ditch outdated return methods that eat into profits—boost sales and customer loyalty with return protection and priority exchange experiences. Streamline fulfillment with an intelligent shipping and fulfillment system. Deliver personalized customer service via AI and self-service workflows to drive satisfaction and repeat purchases. Guide customers to brand landing pages and boost upsells with order tracking and a comprehensive ESP.

Deliver exceptional service to customers and stakeholders through simple multi-field, reliable forms With 10 diverse input options, enable personalized customer communication and support. Activate the "Attach Images" feature to streamline easy return, refund, and warranty requests. Capture leads’ contact details—such as emails and phone numbers—at the bottom of landing pages or product pages. Create comprehensive application forms for potential employees, suppliers, retailers, partners, and affiliates. Automate responses effortlessly and track your email collection funnels. Build a customer support ticket management system using our form builder.

Reduce costs, cut down on tickets, and delight your customers with an AI-first self-service platform. A comprehensive customer service platform: Automate repetitive queries via a self-service portal to let customers resolve issues instantly 24/7. Manage all channels from a single inbox. Boost productivity with AI-powered responses. We offer free white-glove migration services and can go live in two weeks. Book a demo on our website to learn more. Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help Scout, Kustomer, Gladly, Hootsuite, and Sprout Social.