App Introduction
Provide instant support and personalized assistance through our live chat app. Experience the power of our live chat app—a tool built to enhance customer support and drive business growth. If you want to add live chat functionality to your store, this app is made for you. You can offer your customers immediate chat support, resolve their issues quickly, and boost your sales opportunities. The app enables your customers to share files for seamless information exchange. Add operators/support staff and enable/disable them based on their availability.
Core Functionality
- User-friendly interface for seamless communication.
- Customize chat widget messages, position, and theme colors for a branded experience.
- Add support agents/operators to manage customer inquiries.
- A dedicated staff/operator panel for efficient management of all live chats.
- Easily access full chat history for different customers via a single tab.
Merchant-Friendly
- Independent Station Merchants
- E-commerce Sellers
- Online Retail Merchants
- Service-based Merchants
Basic Information
- Developer：Webkul Software Pvt Ltd
- Address：H-28, Sector 63, Noida, UP, 201301, IN
- Price： Free / Free plan
- Rating：0 / 5
- Comment Count：0 comment
- Release Date：2023-7-10
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
免费计划
- 1 Operator
- Real-time Chat with Unlimited Users
- Ticket System (Uvdesk)
- Chat History
- Chat Widget Customization
- Asynchronous Communication
- Chat Security
基础计划
- Includes all low-tier plan features
- 2 operators/employees
- Manage orders using chatbot
专业计划
- Includes all basic plan features
- 5 operators/employees
- White-label
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/chat/conversations.json
- GET /admin/api/chat/conversations/{id}.json
- PUT /admin/api/chat/conversations/{id}/status.json
Permission：read_chat_conversations,write_chat_conversations,manage_customers
- POST /admin/api/chat/widget/settings.json
- PUT /admin/api/chat/widget/settings.json
- GET /admin/api/chat/widget/settings.json
Permission：write_chat_widget,read_chat_widget,manage_online_store
- POST /admin/api/chat/staff.json
- PUT /admin/api/chat/staff/{id}.json
- DELETE /admin/api/chat/staff/{id}.json
Permission：write_chat_staff,read_chat_staff,manage_staff_access
- GET /admin/api/chat/operator/panel.json
- POST /admin/api/chat/operator/panel/settings.json
- PUT /admin/api/chat/operator/panel/settings.json
Permission：read_chat_operator,write_chat_operator,manage_staff
- GET /admin/api/chat/history.json?tag={tag}
- GET /admin/api/chat/history/{customer_id}.json
- PUT /admin/api/chat/history/{id}/tag.json
Permission：read_chat_history,manage_chat_tags,view_customers
