App Introduction
Connect with your visitors instantly using our live chat software. Deliver exceptional customer experiences to your new and returning customers. Charla Live Chat enables you to engage with visitors in real time to address all their sales and support needs. Respond quickly to customers at critical moments with Charla’s intuitive agent dashboard. Gain insights from visitor profiles and conversation history, and use canned responses for fast replies.
Core Functionality
- Reduce agent workload with custom chat flows and AI chatbots.
- Knowledge base and helpdesk: all the tools you need to deliver top-notch support.
- Chat on the go. Stay connected anytime with native iOS and Android apps.
- Multi-site support: one inbox for all your different stores.
- Customer feedback: gain deep insights into what matters most to your customers.
Merchant-Friendly
- Customer Service E-commerce
- Multi-site Merchants
- Mobile-first Merchants
- Data-driven Merchants
- AI-enabled Merchants
Basic Information
- Developer：Charla Live Chat
- Address：New Cairo, Cairo, C, 11837, EG
- Price： Free / Free plan
- Rating：5 / 5
- Comment Count：3 comment
- Release Date：2023-2-8
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
Free Forever
- Includes 1 Agent
- Includes 1 Site
- Automated Chat Flows & AI Chatbot
- Unlimited Conversations
- Visitor Insights
- iOS & Mobile Apps
Premium
- All Free Plan Features
- Remove Charla Branding
- Unlimited Sites
- Unlimited Articles
- Messenger & Webhooks Integration
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/chat_bots.json
- PUT /admin/api/chat_bots/{id}.json
- GET /admin/api/chat_bots.json
Permission：write_chat_bots,read_chat_bots,manage_support
- POST /admin/api/knowledge_base_articles.json
- PUT /admin/api/knowledge_base_articles/{id}.json
- GET /admin/api/knowledge_base_articles.json
Permission：write_knowledge_base,read_knowledge_base,manage_support
- POST /admin/api/mobile_chat_settings.json
- PUT /admin/api/mobile_chat_settings/{id}.json
- GET /admin/api/mobile_chat_settings.json
Permission：write_mobile_chat,read_mobile_chat,manage_support
- POST /admin/api/multi_site_inboxes.json
- PUT /admin/api/multi_site_inboxes/{id}.json
- GET /admin/api/multi_site_inboxes.json
Permission：write_multi_site,read_multi_site,manage_stores
- POST /admin/api/customer_feedback.json
- PUT /admin/api/customer_feedback/{id}.json
- GET /admin/api/customer_feedback.json
Permission：write_feedback,read_feedback,manage_customers
