ChannelReply

Enhance customer experience in one helpdesk with chatbots, AI agents, and live chat. Tidio lets you engage customers with preset messages and chat with them in real time as they shop. But it’s more than just a live chat extension and chatbot app for Shopify. You can also upsell with personalized product recommendations using conversational AI. Tidio lets you see customers in real time, track the products they’re browsing, and boost average order value with discount codes—all in one helpdesk with dedicated Shopify features.

Simplify Customer Experience with Automation and AI Gorgias’s helpdesk is an extension of your Shopify store, centralizing all customer conversations into a single unified platform. Speed up response times, boost team efficiency, and let Gorgias’s AI agents handle order updates, refunds, and subscription management—so you can focus on the personal interactions that drive customer retention and sales. Get set up in minutes by connecting your store and your favorite support channels!

Willdesk is a one-stop customer service platform built exclusively for Chinese merchants expanding globally, offering dedicated 1-on-1 Chinese support. It’s an integrated helpdesk combining live chat, social media management, help center (FAQ), logistics tracking, and email—with AI-powered customer service to boost efficiency across all channels. Willdesk, under the Channelwill brand, is an AI-automated e-commerce helpdesk system powered by GPT-4. Its intelligent AI chatbot handles order tracking, returns/exchanges, order cancellations, and address modifications. It aggregates emails, live chats, and social media messages (Instagram/Messenger/WhatsApp) into a unified ticket inbox for centralized management. The intelligent ticket workflow engine enables automatic abandoned cart recovery, proactive marketing, ticket assignment, and instant FAQ responses. It deeply integrates with Shopify and leading logistics tools (ParcelPanel/TrackingMore/Dropshipman/Loloyal) for seamless collaboration. Brand customization features include a dedicated help center, customer service plugin, and Q&A page to create personalized service experiences. Willdesk provides a full Chinese interface and dedicated 1-on-1 Chinese support to help you get started quickly, free from language barriers.

Empower customers to edit orders and add upsell products **without contacting support** after purchase. With Cleverific, your customers can self-serve order edits—no support tickets required. Effortlessly handle *any* other order adjustments: edit billing addresses, exchange items, tweak product options, add customizations, or modify tax calculations. Streamline your workflow with a single solution that lets you: - Edit orders directly - Offer self-service order management - Automate edits via Flow - Recover abandoned carts - Enhance draft orders for sales, custom orders, wholesale orders, backorders, pre-orders, and more Cleverific unifies these capabilities to simplify your operations and boost efficiency.