Focal Live Chat & Helpdesk

by AppScoped · Category： Chat

Free Plan Built for Shopify

⭐ 5/5

2 comment

App Introduction

Automate real-time chat customer support in one place with Focal Helpdesk and Chat Widget Provide a live chat support dashboard for all your stores and social media channels (e.g., WhatsApp, Facebook, Line, SMS, Telegram, email, etc.). Streamline communication and resolve customer inquiries in real time within one Shopify store helpdesk and live chat widget app. Automate repetitive tasks and save time with real-time reporting and conversation status updates. Manage all interactions from a single dashboard. Empower your team, engage customers, and enhance the shopping experience.

Core Functionality

Enable omnichannel widgets for live chat and social apps
Engage customers instantly with live chat support
Unified customer support dashboard. Manage all inquiries from one platform
Automate repetitive tasks to deliver fast, seamless experiences for customers
Reports and analytics on the status of each conversation

Merchant-Friendly

Online Retail Merchants
Cross-border E-commerce Sellers
Independent Store Operators
Social E-commerce Merchants

Basic Information

Developer：Focal Software, Inc
Address：812 NW 43rd St, Oklahoma City, OK, 73118, US
Price： Free / Free plan
Rating：5 / 5
Comment Count：2 comment
Release Date：2021-3-11
Supported languages：English
Compatible products：Shopify

Application Screenshot

Price Plan

Free

Free Plan

User Location & Comments

User Location

Comments

Shopify API Used

POST /admin/api/chat_widgets.json
PUT /admin/api/chat_widgets/{id}/settings.json
GET /admin/api/chat_widgets.json

Permission：write_chat_widgets,read_chat_widgets,manage_online_store

POST /admin/api/chat_sessions.json
PUT /admin/api/chat_sessions/{id}/status.json
GET /admin/api/chat_sessions/active.json

Permission：write_chat_sessions,read_chat_sessions,manage_customers

GET /admin/api/support_queries.json
PUT /admin/api/support_queries/{id}/assign.json
POST /admin/api/support_queries/bulk_update.json

Permission：read_support_queries,write_support_queries,manage_orders

POST /admin/api/chat_automations.json
PUT /admin/api/chat_automations/{id}/rules.json
GET /admin/api/chat_automations/active.json

Permission：write_chat_automations,read_chat_automations,manage_shop

GET /admin/api/chat_reports.json
GET /admin/api/chat_reports/{id}/metrics.json
POST /admin/api/chat_reports/export.json

Permission：read_chat_reports,read_analytics,manage_shop

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