App Introduction
Shipway Experience: An order tracking and engagement tool that delivers exceptional customer experiences. Shipway Experience is the go-to platform for D2C e-commerce. It provides a seamless post-purchase experience to drive repeat purchases and customer loyalty. Beyond proactive order tracking, it enables status updates via SMS, email, and WhatsApp, along with review collection. With Shipway Experience, you can calculate NPS scores and analyze buyer satisfaction.
Core Functionality
- Brand order tracking page with estimated delivery date
- Proactive tracking and notifications via SMS, email, and WhatsApp
- Feedback and review widget
- Handle customer inquiries
- Increase repeat purchases with product recommendations
Merchant-Friendly
- Brand Independent Station Merchants
- DTC E-commerce Merchants
- Cross-border E-commerce Sellers
- Multi-channel Retail Merchants
Basic Information
- Developer：Shipway
- Address：#345-48, Spaze It park, sector 49, Gurgaon, HR, 122002, IN
- Price： Free / Free plan
- Rating：4.4 / 5
- Comment Count：66 comment
- Release Date：2016-6-15
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
Starter
$29 / 或 $313/年（可节省 10%）
- 1,000 shipments per month
- Access tracking services from over 650 courier companies
- Email notifications
- Branded tracking page/tracking widget
Growth
$49 / 或 $529/年（可节省 10%）
- All Starter Features+
- 2,000 Monthly Shipments
- Carrier Performance Report
- Estimated Delivery Date (EDD) & SLA Report
- Multi-Language Tracking Page
- SMS Notifications
- Product Recommendations
Enterprise
$99 / 或 $1,069/年（可节省 10%）
- All Growth Features+
- 5,000 Shipments per Month
- Customer Reviews & NPS Scores
- WhatsApp Reminders
- Shopify Push Notifications
- Webhooks
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/orders/{order_id}/tracking.json
- PUT /admin/api/orders/{order_id}/tracking.json
- GET /admin/api/orders/{order_id}/tracking.json
Permission：read_orders,write_orders,manage_shipping
- POST /admin/api/notifications/messages.json
- PUT /admin/api/notifications/messages/{id}.json
- GET /admin/api/notifications/messages.json
Permission：send_messages,read_orders,manage_notifications
- POST /admin/api/reviews/widget.json
- PUT /admin/api/reviews/widget/{id}.json
- GET /admin/api/reviews/widget.json
Permission：read_reviews,write_reviews,manage_storefront
- POST /admin/api/customers/{customer_id}/queries.json
- PUT /admin/api/customers/{customer_id}/queries/{id}.json
- GET /admin/api/customers/{customer_id}/queries.json
Permission：read_customers,write_customers,manage_support
- POST /admin/api/recommendations/rules.json
- PUT /admin/api/recommendations/rules/{id}.json
- GET /admin/api/recommendations/rules.json
Permission：read_products,write_products,manage_marketing
