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ReplyDesk: AI Helpdesk

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 0/5
0 comment
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App Introduction

AI-Powered Multichannel Customer Service to Boost Sales and Streamline Ecommerce Support Simplify ecommerce support with ReplyDesk’s AI multichannel customer service! Centralize conversations from 10+ global leading sales channels—including Amazon, eBay, Walmart, Etsy, Shopify, Facebook, and TikTok—into one intuitive inbox. Leverage AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Access order details instantly. Drive better sales and deliver exceptional customer support across every channel.

Core Functionality

  • AI-Powered: Auto-Reply, Rewrite, Grammar Fix, Ticket Summarization, Translation
  • Integrations: Amazon, Walmart, eBay, Etsy, Facebook, Instagram, TikTok & More!
  • Team-Focused Tools: Auto-Assign Tickets, Notes, Mentions, and Agent Analytics
  • Auto-Reply: Automate Customer Messages with Custom Responses
  • Automation: Built-In Customizable Automation to Streamline Workflows

Merchant-Friendly

  • Cross-border E-commerce Merchants
  • Multi-platform Sellers
  • Team-based Customer Service Merchants
  • Independent Station Sellers
  • Social E-commerce Merchants

Basic Information

  • Developer：ReplyDesk
  • Address：Tel Aviv, IL
  • Price： Free / Free plan
  • Rating：0 / 5
  • Comment Count：0 comment
  • Release Date：2024-4-9
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Essential - 免费

免费
  • 1 Agent Seat
  • 2 Sales Channel Integrations
  • Basic Customer Support Features
  • Unlimited Tickets

Professional

$39 / 或 $348/年（可节省 26%）
  • 1 Agent (Pay-per-Seat)
  • Unlimited Sales Channel Integrations
  • All Customer Support Features + AI
  • Unlimited Tickets

Growth

$199 / 或 $1,908/年（可节省 20%）
  • 15 Agent Slots
  • Unlimited Sales Channel Integrations
  • All Customer Support Features + AI
  • Unlimited Tickets

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chat/auto_reply.json
  • PUT /admin/api/chat/auto_reply/{id}.json
  • GET /admin/api/chat/auto_reply.json

Permission：write_chat,read_chat,manage_shop

  • POST /admin/api/external_channel.json
  • PUT /admin/api/external_channel/{id}.json
  • GET /admin/api/external_channel.json

Permission：write_external_channel,read_external_channel,manage_shop

  • POST /admin/api/ticket/assignment.json
  • PUT /admin/api/ticket/assignment/{id}.json
  • GET /admin/api/ticket/assignment.json

Permission：write_ticket,read_ticket,manage_team

  • POST /admin/api/text/rewrite.json
  • PUT /admin/api/text/rewrite/{id}.json
  • GET /admin/api/text/rewrite.json

Permission：write_text,read_text,manage_shop

  • POST /admin/api/workflow/automation.json
  • PUT /admin/api/workflow/automation/{id}.json
  • GET /admin/api/workflow/automation.json

Permission：write_workflow,read_workflow,manage_shop

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