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Repli Desk

by AppScoped · Category: Analysis
Free Plan Built for Shopify
⭐ 0/5
0 comment

App Introduction

Repli Desk: A Helpdesk for Email, Instagram, Facebook, and Live Chat Repli Desk is your premium helpdesk solution built to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from a single dashboard. Key features include: - Ticket Management - Automation - Reporting (tickets, response time, CSAT, etc.) - Ticket Tagging - Template Responses - Chat Widget Simplify your support workflow with Repli Desk today!

Core Functionality

  • Ticket Management
  • Automation
  • Reports (Tickets, Response Time, CSAT, etc.)
  • Chat Widget

Merchant-Friendly

  • Independent Station Merchants
  • Customer Service E-commerce
  • Cross-border E-commerce
  • Multi-category E-commerce

Basic Information

  • Developer:Repli Ai
  • Address:88 Wharparilla Dr, Echuca, VIC, 3564, AU
  • Price: Free / Free plan
  • Rating:0 / 5
  • Comment Count:0 comment
  • Release Date:2025-3-10
  • Supported languages:English
  • Compatible products:Shopify

Application Screenshot

Price Plan

Free Trial

免费
  • Instagram Direct Messages & Comments
  • Facebook Messenger & Comments
  • Email Inbox
  • Live Chat Widget
  • Unlimited Team Members
  • Unlimited Support Channels
  • Shopify Order Data in Inbox
  • Support Ticket Analytics

Basic Plan

$40
  • Instagram Direct Messages & Comments
  • Facebook Messenger & Comments
  • Email Inbox
  • Live Chat Widget
  • Unlimited Team Members
  • Unlimited Support Channels
  • Unlimited Shopify Stores
  • Shopify Order Data in Inbox

Growth Plan

$130
  • Instagram Direct Messages & Comments
  • Facebook Messenger & Comments
  • Email Inbox
  • Live Chat Widget
  • Unlimited Team Members
  • Unlimited Support Channels
  • Unlimited Shopify Stores
  • Shopify Order Data in Inbox

Pro Plan

$250
  • Instagram Direct Messages & Comments
  • Facebook Messenger & Comments
  • Email Inbox
  • Live Chat Widget
  • Unlimited Team Members
  • Unlimited Support Channels
  • Unlimited Shopify Stores
  • Shopify Order Data in Inbox

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/tickets.json
  • PUT /admin/api/tickets/{ticket_id}.json
  • GET /admin/api/tickets.json

Permission:write_tickets,read_tickets,manage_customers

  • POST /admin/api/automation_rules/ticket.json
  • PUT /admin/api/automation_rules/ticket/{rule_id}.json
  • GET /admin/api/automation_rules/ticket.json

Permission:write_automation,read_automation,manage_tickets

  • GET /admin/api/reports/tickets.json
  • GET /admin/api/reports/tickets/response_time.json
  • GET /admin/api/reports/tickets/csat.json

Permission:read_reports,read_tickets,view_analytics

  • POST /admin/api/chat_widgets.json
  • PUT /admin/api/chat_widgets/{widget_id}.json
  • GET /admin/api/chat_widgets.json

Permission:write_chat_widgets,read_chat_widgets,manage_online_store

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