App Introduction
Repli Desk: A Helpdesk for Email, Instagram, Facebook, and Live Chat Repli Desk is your premium helpdesk solution built to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from a single dashboard. Key features include: - Ticket Management - Automation - Reporting (tickets, response time, CSAT, etc.) - Ticket Tagging - Template Responses - Chat Widget Simplify your support workflow with Repli Desk today!
Core Functionality
- Ticket Management
- Automation
- Reports (Tickets, Response Time, CSAT, etc.)
- Chat Widget
Merchant-Friendly
- Independent Station Merchants
- Customer Service E-commerce
- Cross-border E-commerce
- Multi-category E-commerce
Basic Information
- Developer:Repli Ai
- Address:88 Wharparilla Dr, Echuca, VIC, 3564, AU
- Price: Free / Free plan
- Rating:0 / 5
- Comment Count:0 comment
- Release Date:2025-3-10
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Free Trial
免费
- Instagram Direct Messages & Comments
- Facebook Messenger & Comments
- Email Inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited Support Channels
- Shopify Order Data in Inbox
- Support Ticket Analytics
Basic Plan
$40
- Instagram Direct Messages & Comments
- Facebook Messenger & Comments
- Email Inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited Support Channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
Growth Plan
$130
- Instagram Direct Messages & Comments
- Facebook Messenger & Comments
- Email Inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited Support Channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
Pro Plan
$250
- Instagram Direct Messages & Comments
- Facebook Messenger & Comments
- Email Inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited Support Channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/tickets.json
- PUT /admin/api/tickets/{ticket_id}.json
- GET /admin/api/tickets.json
Permission:write_tickets,read_tickets,manage_customers
- POST /admin/api/automation_rules/ticket.json
- PUT /admin/api/automation_rules/ticket/{rule_id}.json
- GET /admin/api/automation_rules/ticket.json
Permission:write_automation,read_automation,manage_tickets
- GET /admin/api/reports/tickets.json
- GET /admin/api/reports/tickets/response_time.json
- GET /admin/api/reports/tickets/csat.json
Permission:read_reports,read_tickets,view_analytics
- POST /admin/api/chat_widgets.json
- PUT /admin/api/chat_widgets/{widget_id}.json
- GET /admin/api/chat_widgets.json
Permission:write_chat_widgets,read_chat_widgets,manage_online_store