App Introduction
A tool to manage and respond to inquiries from email, phone, chat, and more—all on a single screen Re:lation is a customer support cloud platform that centralizes multiple inquiry channels for team collaboration. It unifies diverse business communication channels—including email, phone, chat, SNS, LINE, and Twitter—into one interface, enabling consistent responses across all channels with the same workflow. Additionally, it offers features to resolve challenges in team-based inquiry handling: duplicate response prevention, status tracking for at-a-glance visibility of unresolved cases, and approval workflows. Designed to support flexible work styles like telecommuting, Re:lation prevents response errors and omissions while driving operational efficiency, transparency, and staff training.
Core Functionality
- Inquiry Management Tool: Re:lation Unify team management of inquiries (e.g., emails) to eliminate duplicate responses and missed follow-ups
- Visualize Inquiry Portals for Your Team Centralize management of inquiries from emails, calls, chat, e-commerce marketplaces, LINE, Twitter, SMS, and more—all in one view for your team
- Manage Inquiries by Status Track inquiries across 4 statuses: Unassigned, On Hold, Resolved, and No Action Needed. Quickly identify critical inquiries to avoid missed follow-ups
Merchant-Friendly
- Independent Station Merchants
- Multi-channel E-commerce
- Team-operated Stores
- Social E-commerce Sellers
Basic Information
- Developer：INGAGE Inc.
- Address：芝田1-14-8, 梅田北プレイス, 大阪市北区, JP-27, 530-0012, JP
- Price： Free / Free plan
- Rating：0 / 5
- Comment Count：0 comment
- Release Date：2023-2-17
- Supported languages：Japanese
- Compatible products：Shopify
Application Screenshot
Price Plan
Free
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/inquiries.json
- GET /admin/api/inquiries.json
- PUT /admin/api/inquiries/{id}.json
Permission：write_inquiries,read_inquiries,manage_channels
- GET /admin/api/inquiries/channels.json
- POST /admin/api/inquiries/channel/link.json
- PUT /admin/api/inquiries/channel/{id}/status.json
Permission：read_inquiries,manage_channels,manage_apps
- PUT /admin/api/inquiries/{id}/status.json
- GET /admin/api/inquiries?status={status}
- DELETE /admin/api/inquiries/{id}/status.json
Permission：write_inquiries,read_inquiries,manage_orders
