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Outvio Exchanges and Helpdesk

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 3.3/5
28 comment
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App Introduction

Automated Exchanges. Powerful Helpdesk Software. Unlimited Tickets, Agents & Automation. All-in-One. Outvio delivers robust exchange & return management tools and a game-changing helpdesk platform for your Shopify store. It features a fully branded self-service portal for your customers, live chat, and intuitive ticket management across all contact channels. Outvio also lets you efficiently automate your entire post-purchase workflow—including order fulfillment, shipping, tracking, and customer communication. Truly everything you need, all in one easy-to-use platform.

Core Functionality

  • Returns & Exchanges with Upselling via Instant Checkout in the Returns Portal
  • Refund to Store Credit/Gift Cards with Built-in Pickup & Return Label Generation
  • Helpdesk & Ticketing Software with Unlimited Agents, Tickets & Automations
  • Live Chat + Single Inbox for Emails, SMS, WhatsApp & Social Media Conversations
  • Smart Fulfillment & Shipping (90+ Couriers) with Fully Branded Delivery Tracking

Merchant-Friendly

  • Independent Station Merchants
  • E-commerce After-sales Merchants
  • Multi-channel Retailers
  • Cross-border E-commerce
  • High-complaint E-commerce

Basic Information

  • Developer：Outvio
  • Address：Jakobsoni 21-5, Tallinn, 10128, EE
  • Price： Free / Free plan
  • Rating：3.3 / 5
  • Comment Count：28 comment
  • Release Date：2021-10-1
  • Supported languages：English、Spanish、German、Polish、Portuguese (Portugal)
  • Compatible products：Shopify

Application Screenshot

Price Plan

Grow

$125
  • Plug-and-play exchange and return portal
  • Branded tracking and email notifications
  • Easy integration with over 100 courier companies
  • Customizable email and SMS templates
  • WhatsApp, SMS, and Facebook notifications
  • Smart return and exchange rules

Conquer

$250
  • All features in the Grow plan +
  • Fully automated exchange with Revenue+
  • Advanced Fulfillment System Pro
  • Smart Order Merging
  • Production List Generation
  • Unlimited Warehouses and Couriers
  • Multi-User
  • Full API Access

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/returns/upsell.json
  • PUT /admin/api/returns/upsell/{id}.json
  • GET /admin/api/returns/upsell.json

Permission：write_returns,read_returns,manage_orders

  • POST /admin/api/orders/{id}/refunds.json
  • PUT /admin/api/customers/{id}/metafields.json
  • GET /admin/api/gift_cards.json

Permission：write_orders,read_customers,manage_gift_cards

  • POST /admin/api/returns/{id}/labels.json
  • GET /admin/api/carrier_fulfillments.json
  • PUT /admin/api/returns/{id}/tracking.json

Permission：write_fulfillments,read_returns,manage_shipping

  • POST /admin/api/support_tickets.json
  • PUT /admin/api/support_agents/{id}.json
  • GET /admin/api/support_tickets.json

Permission：write_support,read_support,manage_staff

  • POST /admin/api/conversations.json
  • PUT /admin/api/conversations/{id}.json
  • GET /admin/api/conversations.json

Permission：write_messages,read_messages,manage_channels

  • POST /admin/api/fulfillments.json
  • GET /admin/api/carriers.json
  • PUT /admin/api/fulfillments/{id}/tracking.json

Permission：write_fulfillments,read_shipping,manage_orders

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