App Introduction
Onepilot provides e-merchants with a fully flexible solution for managing customer service. Onepilot simplifies and adds flexibility to customer service outsourcing. We offer 100% human-powered, real-time, and 24/7 responses. Through this app, we can retrieve information about every order and its status from Shopify, enabling our customer service agents to access this data directly on their Ticket Center ticketing dashboard. This is available for all customers who have integrated Shopify with our platform.
Core Functionality
- Handle all ticket tool tickets in one place: Ticket Center.
- Integrate all backend systems, payment tools, and additional customer tools.
- Agents can access the knowledge base and courses before resolving tickets.
Merchant-Friendly
- Customer Service Independent Station
- Multi-tool E-commerce Merchants
- Operation Agent Merchants
Basic Information
- Developer:Onepilot
- Address:5 rue Lallier, Paris, 75009, FR
- Price: Free / Free plan
- Rating:0 / 5
- Comment Count:0 comment
- Release Date:2023-7-28
- Supported languages:French、English、Spanish、German
- Compatible products:Shopify
Application Screenshot
Price Plan
Free
Free Plan
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/ticket_center/aggregations.json
- GET /admin/api/ticket_center/aggregations.json
- PUT /admin/api/ticket_center/aggregations/{id}.json
Permission:read_tickets,write_tickets,manage_channels
- POST /admin/api/tool_integrations.json
- GET /admin/api/tool_integrations.json
- DELETE /admin/api/tool_integrations/{id}.json
Permission:manage_apps,read_shopify_payments,manage_channels
- POST /admin/api/tickets/{id}/knowledge_links.json
- GET /admin/api/tickets/{id}/knowledge_links.json
- PUT /admin/api/tickets/{id}/knowledge_links/{link_id}.json
Permission:read_tickets,read_knowledge_base,manage_agents