App Introduction
Struggling to turn returns into revenue? Synctrack Returns & Exchange has you covered. Automate approval and rejection effortlessly with return workflows. Elevate the customer return experience and recover sales (instead of issuing refunds) via a stunning custom return portal and dynamic exchange solutions. Plus, with integrations with 100+ logistics providers and WMS, easily centralize management by syncing all return orders with your Shopify orders. Save time on return management today with our 24/7 live chat support!
Core Functionality
- Return Workflow: Automate different return processes based on product and order information
- Self-Service Return Portal & Email Notifications: Boost Customer Loyalty
- Encourage Refunds: Store Credits, Gift Cards, Discount Codes, or Bank Transfers
- Seamless Shopify Integration: Automatically sync recurring return statuses to Shopify
- Multi-Carrier Integration: Shiprocket, Shippo, Easypost, FedEx, Australia Post
Merchant-Friendly
- Independent Station Merchants
- E-commerce Retailers
- Multi-category E-commerce
- High Return Rate Merchants
Basic Information
- Developer：Synctrack
- Address：18/11 Thai Ha, Ha Noi, 70000, VN
- Price： Free / Free plan
- Rating：4.9 / 5
- Comment Count：117 comment
- Release Date：2023-3-13
- Supported languages：English、Japanese、German、French、Spanish、Korean、Simplified Chinese、Vietnamese
- Compatible products：Shopify
Application Screenshot
Price Plan
STARTER
- 5 return requests per month
- Unlimited carrier connections
- Branded return page/portal
- Email notifications
- Return labels and shipping methods
- Basic refunds and exchanges
- Return policy and window
- 24/7 online chat support
PROFESSIONAL
- All features of the Free Plan, plus
- Exchange for different variants
- Refund to gift cards and discount codes
- Refund via online bank transfer
- Return/exchange fees
- Custom subdomains
- Multi-language support
- Remove Synctrack branding
PREMIUM
- All features of the Professional Plan, plus
- Shopify Sync - Manage returns in one place
- Automatic return request approval
- Condition-based return workflows
- Refund to store credit
- Exchange for other products
- Exchange with promotional reward points
- Custom development and CNAME
ENTERPRISE
- Access all the latest features
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Return API and Webhook
- Manage access permissions for team members
- Custom integrations
- Custom advanced analytics
- Dedicated onboarding support
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/return_workflows.json
- PUT /admin/api/return_workflows/{id}.json
- GET /admin/api/return_workflows.json
Permission：write_returns,read_orders,manage_products
- POST /admin/api/return_portals.json
- GET /admin/api/return_portals/{id}.json
- PUT /admin/api/return_portals/{id}/settings.json
Permission：write_returns,read_customers,manage_notifications
- POST /admin/api/refund_incentives.json
- PUT /admin/api/refund_incentives/{id}.json
- GET /admin/api/refund_incentives.json
Permission：write_refunds,read_orders,manage_discounts
- POST /admin/api/returns/sync.json
- PUT /admin/api/returns/{id}/status.json
- GET /admin/api/returns/sync_status.json
Permission：write_returns,read_returns,manage_shop
- POST /admin/api/carrier_connections.json
- PUT /admin/api/carrier_connections/{id}.json
- GET /admin/api/carrier_connections.json
Permission：write_shipping,read_shipping,manage_orders
