AppScoped
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Affiniv NPS, Survey & Feedback

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 5/5
5 comment
APP Home Author Home

App Introduction

Net Promoter Score (NPS) and Post-Purchase Surveys for Collecting Customer Insights and Feedback Net Promoter Score (NPS) is a universal metric for measuring customer experience. With Affiniv, you can quickly create NPS surveys. These surveys are automatically sent to customers a specified number of days after they place an order. They can be delivered via email/WhatsApp, with reminders included to boost response rates. Once responses are received, you can analyze them using the dashboard to uncover customer insights. Brands of all sizes use these insights to improve their products and processes.

Core Functionality

  • Create and send NPS surveys via email, WhatsApp, and SMS in minutes
  • Maximize response rates by embedding ratings in emails and using automatic reminders
  • Analyze every response on the dashboard. Segment and tag responses for detailed insights

Merchant-Friendly

  • Independent Station Merchants
  • Subscription E-commerce
  • Brand Retailers
  • Service-based Merchants

Basic Information

  • Developer：Affiniv
  • Address：6/5, Jasmin Street, Vatika City, Gurgaon, Gurgaon, Gurgaon, HR, 122018, IN
  • Price： Free / Free plan
  • Rating：5 / 5
  • Comment Count：5 comment
  • Release Date：2021-12-8
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free Plan

免费
  • Survey up to 100 customers per month.
  • Distributed only via email
  • No email reminders
  • No online surveys
  • One survey type (NPS)

Basic Plan

$99
  • Survey up to 5,000 customers monthly
  • Send surveys via email with reminders
  • Display online surveys on the thank-you page

Business Plan

$249
  • Up to 15,00 customers per month
  • Email surveys with reminders
  • Onboarding assistance
  • Automated emails for TrustPilot reviews
  • Display in-app surveys on the thank-you page

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/nps_surveys.json
  • PUT /admin/api/nps_surveys/{id}.json
  • GET /admin/api/nps_surveys.json

Permission：write_nps_survey,read_nps_survey,manage_channels

  • POST /admin/api/nps_surveys/{id}/send.json
  • PUT /admin/api/nps_surveys/{id}/delivery.json
  • GET /admin/api/nps_surveys/{id}/status.json

Permission：write_nps_survey,read_nps_survey,manage_email,manage_sms

  • POST /admin/api/nps_surveys/{id}/reminders.json
  • PUT /admin/api/nps_surveys/{id}/reminders/{rid}.json
  • GET /admin/api/nps_surveys/{id}/reminders.json

Permission：write_nps_survey,read_nps_survey,manage_automations

  • GET /admin/api/nps_surveys/{id}/responses.json
  • GET /admin/api/nps_surveys/responses/segments.json
  • GET /admin/api/nps_surveys/responses/metrics.json

Permission：read_nps_survey,read_analytics,manage_reports

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