AppScoped
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LiveChat: AI Live Chat App

by AppScoped · Category： Discounts
Free Plan Built for Shopify
⭐ 4.6/5
45 comment
APP Home Author Home

App Introduction

Turn Conversations into Sales: AI-Powered Live Chat with Built-in Helpdesk, Chatbot, and Knowledge Base Engage shoppers while they browse, recommend products they’ll love, and offer discounts to keep carts moving—all from one live chat platform. Let the AI chatbot handle simple queries so your team can focus on conversations that actually drive sales. The built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You’ll also see shoppers’ cart details and past order history right within LiveChat, making every response feel personalized.

Core Functionality

  • AI Copilot Assistant: Get instant AI-powered responses to speed up support.
  • 200+ Integrations: Chat with customers via Messenger, WhatsApp, and more.
  • Proactive Customer Engagement: Reach shoppers with timely offers and updates.
  • Product Recommendations: Suggest items with direct links to product pages.
  • Checkout Chat Support: Assist buyers during checkout to reduce cart abandonment.

Merchant-Friendly

  • Small & Medium E-commerce Sellers
  • Independent Station Merchants
  • Cross-border E-commerce Sellers
  • Multi-channel Sellers

Basic Information

  • Developer：TEXT
  • Address：Zwycięska 47, NIP 8992447196, Wroclaw, 53-033, PL
  • Price： Free / Free plan
  • Rating：4.6 / 5
  • Comment Count：45 comment
  • Release Date：2017-11-30
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Starter

$24 / 或 $240/年（可节省 17%）
  • View Customer Information
  • Send Product Cards
  • Text Intelligence (AI) Function
  • Traffic Tracking for Up to 100 Visitors
  • Chat Customization
  • 60-Day Chat History
  • Asynchronous Communication
  • 24/7 Support

Team

$49 / 或 $492/年（可节省 16%）
  • All features of Starter
  • Track and share order details
  • Real-time preview of the shopping cart
  • Track sales from chat
  • Full chat customization
  • Traffic tracking for up to 400 visitors
  • Unlimited chat activities
  • Unlimited chat history

Business

$69 / 或 $708/年（可节省 14%）
  • All Team Features
  • Advanced Text Intelligence (AI) Features
  • Traffic Tracking for Up to 1,000 Visitors
  • Advanced Reports
  • Work Scheduler
  • Apple Messages for Business
  • Geolocation Chat Routing
  • Agent Performance

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/support/ai_response.json
  • GET /admin/api/support/ai_responses.json
  • PUT /admin/api/support/ai_response/{id}.json

Permission：read_support_tickets,write_support_tickets,manage_ai

  • POST /admin/api/chat/integration.json
  • GET /admin/api/chat/integrations.json
  • PUT /admin/api/chat/integration/{id}.json

Permission：manage_chat_channels,read_chat_messages,write_chat_messages

  • POST /admin/api/customer/engagement.json
  • GET /admin/api/customer/engagements.json
  • PUT /admin/api/customer/engagement/{id}.json

Permission：read_customers,write_customers,manage_discounts

  • POST /admin/api/recommendations/product.json
  • GET /admin/api/recommendations/products.json
  • PUT /admin/api/recommendations/product/{id}.json

Permission：manage_products,read_products,read_customers

  • POST /admin/api/checkout/chat_session.json
  • GET /admin/api/checkout/chat_sessions.json
  • PUT /admin/api/checkout/chat_session/{id}.json

Permission：read_checkouts,write_checkouts,manage_chat

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