App Introduction
Keeping is the simplest way to share a support inbox without leaving Gmail. Keeping turns your team’s Gmail into a fully functional helpdesk. Manage your customer support emails directly from within Gmail. It’s the ideal solution for e-commerce teams of all sizes to deliver better customer support—no external helpdesk required. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. You can then assign, discuss, and prioritize it right inside Gmail.
Core Functionality
- View your customers' order information directly within Gmail.
- Sync your support account to your personal or work Gmail.
- Advanced reports track response times, ticket volumes, and agent performance.
Merchant-Friendly
- Independent Station Merchants
- Service-oriented E-commerce
- Multi-channel Merchants
- Cross-border E-commerce
Basic Information
- Developer：Katsu Ventures
- Address：429 Washington Ave, Brooklyn, NY, 11238, US
- Price： Free / Free plan
- Rating：5 / 5
- Comment Count：1 comment
- Release Date：2021-8-19
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
Plus
$30 / 或 $288/年（可节省 20%）
- Unlimited Support Tickets
- Includes 3 Support Agents
- 5 Shared Inboxes
- 2 Workflows
- No Branding
Unlimited
$48 / 或 $504/年（可节省 13%）
- Unlimited Support Tickets
- Includes 3 Support Agents
- Unlimited Shared Emails
- Unlimited Workflows
- No Branding
User Location & Comments
User Location
Comments
Shopify API Used
- GET /admin/api/orders.json?customer_email={email}
- GET /admin/api/customers/{customer_id}/orders.json
- GET /admin/api/orders/{order_id}.json
Permission：read_orders,read_customers
- POST /admin/api/app_proxy.json
- PUT /admin/api/app_proxy/{id}.json
- GET /admin/api/app_proxy.json
Permission：write_app_proxy,read_app_proxy,manage_apps
- GET /admin/api/reports.json?type=support_performance
- GET /admin/api/reports/{report_id}.json
- GET /admin/api/reports/data.json?report_id={id}
Permission：read_reports,read_orders,read_customers
