App Introduction
Automate customer support, efficiently manage tickets, and respond quickly across all channels Ticket Plus is an AI-integrated customer support management system that helps online stores automate customer support and deliver personalized experiences across channels like Slack, Zalo, email, and live chat. Built on a robust multi-tenant system, it offers intelligent features such as AI ticket summaries, sentiment analysis, and FAQ automation. With Shopify-tailored tools like the custom chat widget, it’s designed to help local and global merchants manage support efficiently.
Core Functionality
- Embedded chat widget with AI auto-responses and human escalation
- Centralized ticket management with real-time alerts and sentiment analysis
- Dynamic AI module to build, edit, and power intelligent knowledge bases
Merchant-Friendly
- Online Retail Merchants
- Cross-border E-commerce Merchants
- Independent Station Merchants
- Multi-category E-commerce
Basic Information
- Developer:Jarvis
- Address:Ho Chi Minh, Viet Nam, Ho Chi Minh City, 00700, VN
- Price: Free / Free plan
- Rating:0 / 5
- Comment Count:0 comment
- Release Date:2025-5-6
- Supported languages:Vietnamese、English
- Compatible products:Shopify
Application Screenshot
Price Plan
Free
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/chat_widgets.json
- PUT /admin/api/chat_widgets/{id}.json
- GET /admin/api/chat_widgets/{id}/settings.json
Permission:write_chat_widgets,read_chat_widgets,manage_channels
- POST /admin/api/tickets.json
- GET /admin/api/tickets/analytics.json
- PUT /admin/api/tickets/{id}/status.json
Permission:write_tickets,read_tickets,manage_alerts
- POST /admin/api/knowledge_base/sections.json
- PUT /admin/api/knowledge_base/sections/{id}.json
- GET /admin/api/knowledge_base/ai_driven.json
Permission:write_knowledge_base,read_knowledge_base,manage_ai