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Intercom: AI Customer Service

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.4/5
18 comment
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App Introduction

Intercom Suite: Fin AI Agent and a next-generation helpdesk, built to deliver exceptional support. Intercom’s customer service suite combines the powerful Fin AI Agent with a next-generation helpdesk in a single platform, helping merchants maximize efficiency and deliver outstanding service. The Shopify integration from Intercom gives support teams a complete view of orders, shipping details, and customer data—empowering them to take action without leaving their Intercom inbox. This integration also enables Fin to resolve a significant number of customer inquiries autonomously using real-time Shopify data.

Core Functionality

  • Customers can check and edit orders in Messenger—no agent required.
  • Fin resolves support queries using real-time Shopify data.
  • Edit shipping information, issue refunds, and create orders without leaving Intercom.
  • Multi-store support: Connect all your Shopify stores to a single workspace.
  • Track Shopify events and send targeted messages using customer data.

Merchant-Friendly

  • Social E-commerce Merchants
  • Multi-Store Operators
  • Independent Station Customer Service Merchants
  • Cross-border E-commerce Merchants

Basic Information

  • Developer：Intercom
  • Address：55 2nd St, 4th Fl., San Francisco, CA, 94105, US
  • Price： Free / Free plan
  • Rating：4.4 / 5
  • Comment Count：18 comment
  • Release Date：2016-8-31
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Fin AI Agent

$0.99
  • Work with Intercom or your current helpdesk

Essential

$39 / 或 $348/年（可节省 26%）
  • Small Business Customer Support

Advanced

$99 / 或 $1,020/年（可节省 14%）
  • Powerful AI features for growing teams.

Expert

$139 / 或 $1,584/年（可节省 5%）
  • Security and reporting features for large teams.

User Location & Comments

User Location

Comments

Shopify API Used

  • GET /admin/api/orders/{order_id}.json
  • PUT /admin/api/orders/{order_id}.json
  • GET /admin/api/customers/{customer_id}/orders.json

Permission：read_orders,write_orders,read_customers

  • GET /admin/api/orders.json
  • GET /admin/api/products.json
  • GET /admin/api/customers/{customer_id}.json

Permission：read_orders,read_products,read_customers

  • PUT /admin/api/orders/{order_id}/shipping.json
  • POST /admin/api/orders/{order_id}/refunds.json
  • POST /admin/api/orders.json

Permission：write_orders,manage_shipping,manage_refunds

  • POST /admin/api/shop/access.json
  • GET /admin/api/shops.json
  • PUT /admin/api/shop/settings.json

Permission：manage_shop,read_shop,write_shop

  • GET /admin/api/events.json
  • POST /admin/api/messages.json
  • GET /admin/api/customers/{customer_id}/events.json

Permission：read_events,write_messages,read_customers

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