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Herodesk

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 5/5
4 comment
APP Home Author Home

App Introduction

Herodesk is a simple helpdesk and live chat tool for your everyday customer support heroes. Many small and medium-sized e-commerce businesses struggle with customer service. At Herodesk, we’ve built a simple, affordable customer support tool that lets you organize all your customer support in one place. With our tool, you’ll regain control of customer support, never miss a customer query again, and foster satisfied, loyal customers. Herodesk integrates with Shopify to make customer and order details available within Herodesk, making customer support easier than ever.

Core Functionality

  • Conversational customer support and live chat helpdesk system
  • Shopify integration. View customer order details, tracking, shipping, and more
  • Live chat, Facebook Messenger, and Instagram integration

Merchant-Friendly

  • Small & Medium E-commerce Sellers
  • Social E-commerce Merchants
  • Independent Station Merchants

Basic Information

  • Developer：Herodesk ApS
  • Address：Voldbækvej 1, Brabrand, 8220, DK
  • Price： Free / Free plan
  • Rating：5 / 5
  • Comment Count：4 comment
  • Release Date：2023-11-1
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Herodesk Free

免费
  • All features available, limitations include:
  • 1 user
  • 1 inbox
  • 1 widget
  • 2 channels (e.g., Chat + FB Messenger)

Herodesk Plus

$15.95
  • Per User Monthly Price
  • AI Features
  • Phone Integration
  • All Features Available
  • Unlimited Usage

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chat/conversations.json
  • GET /admin/api/chat/conversations/{id}.json
  • PUT /admin/api/chat/conversations/{id}/messages.json

Permission：read_customers,write_chat,manage_orders

  • GET /admin/api/orders/{order_id}.json
  • GET /admin/api/orders/{order_id}/fulfillments.json
  • GET /admin/api/orders/{order_id}/tracking.json

Permission：read_orders,read_fulfillments,read_tracking

  • POST /admin/api/chat/channels/facebook.json
  • POST /admin/api/chat/channels/instagram.json
  • GET /admin/api/chat/channels.json

Permission：manage_channels,write_chat,read_customers

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