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HelpIQ‑AI Customer Support

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 0/5
0 comment
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App Introduction

HelpIQ Elevates Customer Service with AI, Real-Time Insights, and Omnichannel Support HelpIQ optimizes customer inquiries via AI to boost workflow efficiency and accelerate resolution speed. It seamlessly integrates with Shopify to deliver real-time order insights and a 360-degree ticket view. Key features include AI-powered conversation summaries, response suggestions, an AI chatbot for automated issue handling, omnichannel support (chat, email, WhatsApp, Instagram, Facebook), real-time metrics, and team collaboration tools.

Core Functionality

  • Omnichannel Support: Manage Shopify inquiries via chat, email, WhatsApp, and more
  • AI-Enhanced Support: Streamline service and boost satisfaction
  • Instant Order Insights & Ticket Views via Integrated Shopify Data
  • Real-Time Metrics: Analyze ticket data to enhance team performance and prioritization
  • Real-Time Team Collaboration: Share notes, assign tickets, and get updates

Merchant-Friendly

  • Small & Medium E-commerce Merchants
  • Cross-border E-commerce Merchants
  • Omnichannel Operators
  • Service-oriented E-commerce Merchants

Basic Information

  • Developer：HelpIQ
  • Address：sydney, NSW, AU
  • Price： Free / Free plan
  • Rating：0 / 5
  • Comment Count：0 comment
  • Release Date：2024-8-22
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Lite Pro

免费安装
  • 1 Agent, Facebook | WhatsApp | Instagram Integration, Email Inbox, Live Chat, Ticket Analytics, Agent Productivity Tools, 1-Month Ticket History

Starter

$21
  • 1 Agent, Facebook | WhatsApp | Instagram Integration, Email Inbox, Live Chat, Ticket Analytics, Agent Productivity Tools, 3-Month Ticket History

Growth

$41
  • 5 Agents
  • Facebook | WhatsApp | Instagram Integration
  • Email Inbox
  • Live Chat
  • Ticket Analytics
  • Agent Productivity Tools
  • 6-Month Ticket History

Super Charged

$61
  • 10 Agents, Facebook | WhatsApp | Instagram Integration, Email Inbox, Live Chat, Ticket Analytics, Agent Productivity Tools, 12-Month Ticket History

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/support/query.json
  • GET /admin/api/support/query/{id}.json
  • PUT /admin/api/support/query/{id}/channel.json

Permission：read_orders,write_support_tickets,manage_customers

  • POST /admin/api/support/ai/response.json
  • GET /admin/api/support/ai/insight.json
  • PUT /admin/api/support/ai/setting.json

Permission：read_support_tickets,write_support_responses,manage_shop

  • GET /admin/api/support/ticket/{id}/order.json
  • POST /admin/api/support/ticket/insight.json
  • GET /admin/api/support/order/insight.json

Permission：read_orders,read_support_tickets,manage_inventory

  • GET /admin/api/support/metric/ticket.json
  • POST /admin/api/support/metric/analysis.json
  • PUT /admin/api/support/metric/setting.json

Permission：read_support_tickets,write_reports,manage_shop

  • POST /admin/api/support/ticket/note.json
  • PUT /admin/api/support/ticket/assign.json
  • GET /admin/api/support/ticket/update.json

Permission：read_support_tickets,write_support_tickets,manage_staff

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