AppScoped
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HelpEcho ‑ Customer Support

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 0/5
0 comment
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App Introduction

Deliver Fast, Organized Support. Automate Tickets & Resolve Issues Easily. HelpEcho simplifies customer support with a robust ticketing system, automated email-to-ticket conversion, multi-channel communication, and a dedicated customer portal. Boost efficiency with smart ticket routing, saved responses, and workflow automation. Empower your support team to resolve issues faster, delight customers, and grow your brand through seamless, professional support operations—all with **unlimited agent seats**.

Core Functionality

  • Assign, prioritize, and track all customer queries in an organized dashboard.
  • Easily convert customer emails into actionable tickets.
  • Manage support via email and self-service customer portals.
  • Save time with automated ticket assignment, categorization, and responses.
  • Send branded notifications to customers, admins, and agents.

Merchant-Friendly

  • Independent Station Merchants
  • Small & Medium E-commerce Merchants
  • Cross-border E-commerce Merchants
  • Brand E-commerce Merchants

Basic Information

  • Developer：HelpEcho
  • Address：Bolorampur, Paikpara, Alamdanga, Chuadanga, Dhaka, 7210, BD
  • Price： Free / Free plan
  • Rating：0 / 5
  • Comment Count：0 comment
  • Release Date：2025-6-20
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free Plan

免费
  • 1 Email
  • 10 Tickets
  • Unlimited Replies
  • Write for Me (AI Reply)
  • Unlimited Customers
  • Unlimited Categories
  • Unlimited Saved Replies
  • Complete Reports

Starter Plan

$5.99 / 或 $59.99/年（可节省 17%）
  • 3 Emails
  • 50 Tickets
  • Unlimited Replies
  • Help Me Write (AI Reply)
  • Unlimited Customers
  • Unlimited Categories
  • Unlimited Saved Replies
  • Complete Reports

Basic Plan

$19.99 / 或 $199.99/年（可节省 17%）
  • 5 Emails
  • 300 Tickets
  • Unlimited Replies
  • Write for Me (AI Reply)
  • Unlimited Customers
  • Unlimited Categories
  • Unlimited Saved Replies
  • Complete Reports

Pro Plan

$49.99 / 或 $499.99/年（可节省 17%）
  • 10 Emails
  • 50 Tickets
  • Unlimited Replies
  • Write for Me (AI Replies)
  • Unlimited Customers
  • Unlimited Categories
  • Unlimited Saved Replies
  • Complete Reports

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/support_tickets.json
  • PUT /admin/api/support_tickets/{id}/priority.json
  • GET /admin/api/support_tickets.json

Permission：write_support_tickets,read_support_tickets,manage_customers

  • POST /admin/api/email_tickets/convert.json
  • PUT /admin/api/email_tickets/{id}/link.json
  • GET /admin/api/email_tickets.json

Permission：write_support_tickets,read_support_tickets,manage_email

  • POST /admin/api/support_channels/email.json
  • PUT /admin/api/support_channels/portal.json
  • GET /admin/api/support_channels.json

Permission：write_support_channels,read_support_channels,manage_customers

  • POST /admin/api/ticket_rules/assignment.json
  • PUT /admin/api/ticket_rules/classification.json
  • GET /admin/api/ticket_rules.json

Permission：write_support_tickets,read_support_tickets,manage_workflows

  • POST /admin/api/notifications/ticket.json
  • PUT /admin/api/notifications/brand.json
  • GET /admin/api/notifications.json

Permission：write_notifications,read_notifications,manage_settings

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