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eDesk

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.8/5
28 comment
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App Introduction

AI-Powered Customer Support to Scale, Support, and Grow Your Brand eDesk empowers brands to scale effortlessly with AI-driven customer service built for e-commerce. Get started in minutes—by seamlessly integrating your Shopify store and 250+ marketplaces/channels, eDesk centralizes all customer conversations into one smart inbox. Our AI-powered tools help you resolve issues faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.

Core Functionality

  • Consolidate all customer conversations in a single inbox
  • 24/7 chatbot for handling common queries and purchases
  • AI-powered support to boost agent productivity
  • Adjust Shopify orders directly within eDesk – no tab switching needed
  • Convert conversations into sales via eDesk's pre-sales features

Merchant-Friendly

  • Independent Station Merchants
  • Small & Medium E-commerce Sellers
  • Online Retail Merchants
  • Cross-border E-commerce Sellers
  • Multi-channel E-commerce

Basic Information

  • Developer：xSellco Ltd
  • Address：Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE
  • Price： Free / Free plan
  • Rating：4.8 / 5
  • Comment Count：28 comment
  • Release Date：2016-7-12
  • Supported languages：English、French、German、Spanish、Italian
  • Compatible products：Shopify

Application Screenshot

Price Plan

Essential

$49 / 或 $468/年（可节省 20%）
  • 1 Online Store/Marketplace
  • Centralized Support Workspace
  • Social Messaging
  • Live Chat
  • Rule-Based Automation

Growth

$115 / 或 $1,068/年（可节省 23%）
  • 5 Online Stores/Marketplaces
  • Ticket, Agent, and Channel Performance
  • Third-Party Collaboration
  • Advanced Reporting

Professional

$149 / 或 $1,428/年（可节省 20%）
  • 10 Online Stores/Marketplaces
  • Detailed Report Extraction
  • Custom Roles and Permissions
  • Advanced RESTful API
  • Two-Factor Authentication Access
  • Onboarding Assistance

User Location & Comments

User Location

Comments

Shopify API Used

  • GET /admin/api/conversations.json
  • POST /admin/api/conversations/messages.json
  • PUT /admin/api/conversations/{id}/status.json

Permission：read_customers,write_conversations,manage_orders

  • POST /admin/api/chatbots.json
  • PUT /admin/api/chatbots/{id}/rules.json
  • GET /admin/api/chatbots/responses.json

Permission：write_chatbots,read_chatbots,manage_products

  • POST /admin/api/ai_assistants.json
  • PUT /admin/api/ai_assistants/{id}/config.json
  • GET /admin/api/ai_assistants/suggestions.json

Permission：read_conversations,write_ai_suggestions,manage_orders

  • PUT /admin/api/orders/{id}.json
  • POST /admin/api/orders/{id}/fulfillments.json
  • PUT /admin/api/orders/{id}/refunds.json

Permission：write_orders,read_orders,manage_fulfillments

  • POST /admin/api/presales.json
  • PUT /admin/api/presales/{id}/status.json
  • GET /admin/api/presales/conversions.json

Permission：write_presales,read_presales,manage_products

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