AppScoped
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Help Scout

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.5/5
19 comment
APP Home Author Home

App Introduction

Deliver Scalable Personalized Support Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. Every conversation, along with order details and history, is centralized in one place—so you can resolve requests without constantly switching tabs. Create a free account and get started in minutes!

Core Functionality

  • Unlimited seats: Add agents during peak times with no extra cost
  • Collaborate on emails, live chats, and social requests in one organized inbox
  • Use included AI tools to help more customers in less time, no extra cost
  • Answer common questions instantly with robust self-service options
  • Edit, duplicate, cancel, and refund orders directly in Help Scout

Merchant-Friendly

  • Independent Station Merchants
  • Small & Medium E-commerce Sellers
  • Customer-centric Merchants
  • Multi-channel Retailers

Basic Information

  • Developer：Help Scout
  • Address：131 Tremont Street, 3rd Floor, Boston, MA, 02111, US
  • Price： Free / Free plan
  • Rating：4.5 / 5
  • Comment Count：19 comment
  • Release Date：2014-3-31
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

免费
  • Up to 50 contacts per month
  • Unlimited users
  • Unified inbox for all channels
  • Knowledge base
  • Help widget with AI answers
  • Unlimited AI drafts
  • In-app messaging
  • Basic reports

Standard

$50
  • Starts with 100 contacts per month
  • Unlimited users
  • Multiple inboxes and documentation sites
  • API and 100+ integrations
  • Advanced reporting
  • Surveys and NPS
  • CSAT scoring
  • Customer attributes

Plus

$75
  • Starts with 100 contacts per month
  • Unlimited users
  • Salesforce, Jira, HubSpot apps
  • Custom fields
  • Advanced permissions
  • Teams
  • Advanced views and workflows
  • Restricted document site

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/shopify_payments/account/team_members.json
  • PUT /admin/api/shopify_payments/account/team_members/{id}.json
  • GET /admin/api/shopify_payments/account/team_members.json

Permission：write_shopify_payments,read_shopify_payments,manage_account

  • POST /admin/api/inbox/conversations.json
  • PUT /admin/api/inbox/conversations/{id}.json
  • GET /admin/api/inbox/conversations.json

Permission：write_inbox,read_inbox,manage_channels

  • POST /admin/api/ai/assistants.json
  • PUT /admin/api/ai/assistants/{id}.json
  • GET /admin/api/ai/assistants.json

Permission：write_ai,read_ai,manage_customers

  • POST /admin/api/faq/articles.json
  • PUT /admin/api/faq/articles/{id}.json
  • GET /admin/api/faq/articles.json

Permission：write_faq,read_faq,manage_help_center

  • PUT /admin/api/orders/{id}.json
  • POST /admin/api/orders/{id}/refunds.json
  • DELETE /admin/api/orders/{id}.json

Permission：write_orders,read_orders,manage_payments

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