ExOrders ‑ Return & Exchange
App Introduction
Automatically manage refund/exchange requests and send email notifications to update progress. ExOrders - Return & Exchange automates and customizes your return and exchange workflows. It builds customer trust by allowing shoppers to return or exchange an entire order or select items from it. Customers simply sign in using their order number and email or phone number. Once a request is submitted, you can approve or reject it. Every time you update the request status, a customized email notification is sent to your customer to keep them informed.
Core Functionality
- Offer full refunds or exchanges for entire orders or partial orders
- Send custom messages to your customers to discuss requests in detail
- Manage an unlimited list of reasons in your own language for better clarity
- Choose to activate or deactivate exchange, return, and screenshot options
- Approve or reject return/exchange requests submitted by customers
Merchant-Friendly
- Independent E-commerce Merchants
- High Return/Exchange Merchants
- Multilingual Cross-border Merchants
- Merchants Needing Detailed After-sales
Basic Information
- Developer:LogicEverest
- Address:Fazal Kareem Center, 2nd Floor, BC tower Road, Faisalabad, 38000, PK
- Price: Free / Free plan
- Rating:3 / 5
- Comment Count:2 comment
- Release Date:2021-9-20
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Free
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/orders/{order_id}/refunds.json
- PUT /admin/api/orders/{order_id}/refunds/{refund_id}.json
- POST /admin/api/orders/{order_id}/fulfillments/{fulfillment_id}/exchange.json
Permission:write_orders,read_orders,manage_refunds
- POST /admin/api/customers/{customer_id}/messages.json
- PUT /admin/api/customers/{customer_id}/messages/{message_id}.json
- GET /admin/api/customers/{customer_id}/messages.json
Permission:write_customers,read_customers,manage_messages
- POST /admin/api/return_reasons.json
- PUT /admin/api/return_reasons/{reason_id}.json
- GET /admin/api/return_reasons.json
Permission:write_returns,read_returns,manage_settings
- PUT /admin/api/shop/settings/return_policy.json
- POST /admin/api/return_settings.json
- GET /admin/api/shop/settings/return_policy.json
Permission:write_shop_settings,read_shop_settings,manage_returns
- PUT /admin/api/return_requests/{request_id}/approve.json
- PUT /admin/api/return_requests/{request_id}/reject.json
- GET /admin/api/return_requests.json
Permission:write_returns,read_returns,manage_orders