Essential

Connect with shoppers via chat to acquire new customers and close sales. Shopify Inbox is a free messaging tool that lets you chat with customers while they shop. In fact, 70% of Inbox conversations are with customers who are in the process of purchasing. You can use real-time customer information (such as products the customer has viewed, cart contents, and past orders) during chats to tailor messages to them. You can also recommend products or offer discounts to increase order value. Use automated responses, FAQs, and personalized chat experiences to help customers faster.

Shoppers have questions? Our AI chatbot is here to help. Need sales support? Chatty’s got you covered 24/7. Overwhelmed by round-the-clock customer inquiries? Let Chatty AI step in with live chat and a helpdesk solution. Powered by advanced AI models, it answers product questions, recommends items, and assists with order tracking—even when you’re offline. Then, manage all conversations with your team across every channel (WhatsApp, Facebook Messenger, Instagram, email, and more) from a single inbox. Build your FAQ help center to deliver instant support, empowering customers to resolve issues on their own anytime.

Enhance customer experience in one helpdesk with chatbots, AI agents, and live chat. Tidio lets you engage customers with preset messages and chat with them in real time as they shop. But it’s more than just a live chat extension and chatbot app for Shopify. You can also upsell with personalized product recommendations using conversational AI. Tidio lets you see customers in real time, track the products they’re browsing, and boost average order value with discount codes—all in one helpdesk with dedicated Shopify features.

Simplify Customer Experience with Automation and AI Gorgias’s helpdesk is an extension of your Shopify store, centralizing all customer conversations into a single unified platform. Speed up response times, boost team efficiency, and let Gorgias’s AI agents handle order updates, refunds, and subscription management—so you can focus on the personal interactions that drive customer retention and sales. Get set up in minutes by connecting your store and your favorite support channels!