App Introduction
Dixa helps growing brands deliver valuable experiences and handle more inquiries with less effort. Dixa is a customer service platform that combines omnichannel support with powerful AI and automation engines. Our platform is built on the **Human + AI** philosophy. We believe repetitive inquiries should be handled by AI, so human agents can deliver valuable experiences through empathy and authentic connection. We natively integrate with the broader e-commerce ecosystem—this includes our Shopify app, which lets your team view and update Shopify orders directly within Dixa’s unified agent workspace.
Core Functionality
- View all support channels and customer data in a single-screen agent workspace.
- AI agents handle repetitive tasks across chat and email.
- Powerful workflow automation with an intuitive drag-and-drop builder.
- Two-way Shopify integration to access and edit orders directly in Dixa.
Merchant-Friendly
- Customer Service-oriented Merchants
- Multi-channel Operators
- Automation-requiring Merchants
- E-commerce Independent Station Merchants
Basic Information
- Developer：Dixa Aps
- Address：Artillerivej 86, st. tv, Copenhagen, 2300, DK
- Price： Free / Free plan
- Rating：0 / 5
- Comment Count：0 comment
- Release Date：2025-7-16
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
Growth Plan
- All Channels
- External Knowledge Base
- Customer Satisfaction Score (CSAT)
- Call Back
- Language Detection
- Agent Team
- Custom Attributes
- Unlimited Custom Cards
Ultimate Plan
- Route Using External Data
- Standard AI Intent Detection
- Knowledge-Centered Service
- Advanced Conversation Automation
- Bulk Operations
- Sandbox Access
- Third-Party AI Integration
Prime Plan
- Single Sign-On (SSO)
- Advanced AI Intent Detection
- Advanced Insights
- Queue Limiting
- Enterprise API Limiting
- Custom User Roles and Permissions
- Multiple Organizations
- Widget White Label
User Location & Comments
User Location
Comments
Shopify API Used
- GET /admin/api/channels.json
- GET /admin/api/customers.json
- GET /admin/api/orders.json?channel=all
Permission：read_channels,read_customers,read_orders
- POST /admin/api/chat/messages/auto_reply.json
- POST /admin/api/emails/tasks/auto_process.json
- GET /admin/api/ai/assistant/tasks.json
Permission：write_chat_messages,write_emails,read_ai_assistant
- POST /admin/api/workflows.json
- PUT /admin/api/workflows/{id}/triggers.json
- GET /admin/api/workflows/status.json
Permission：write_workflows,read_workflows,manage_automations
- GET /admin/api/orders/{id}.json
- PUT /admin/api/orders/{id}.json
- POST /admin/api/orders/batch.json
Permission：read_orders,write_orders,manage_orders
