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Desku: Leading AI Chatbot

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.6/5
2 comment
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App Introduction

Desku automates customer support via AI Chatbot, offers product recommendations, and enables order tracking Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and boosts sales through personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for e-commerce businesses, Desku increases conversion rates, streamlines live chat interactions, and ensures 24/7 customer service via AI automation.

Core Functionality

  • Unified Omnichannel Inbox: Centralize emails, chats, Instagram, Facebook, and more in one inbox
  • Order Management: Edit, refund, duplicate, and cancel orders directly within Desku
  • Instant Responses: Resolve issues in real time with AI-powered ticket management
  • AI Co-Pilot for Support Teams: Access all customer details at a glance
  • 24/7 AI Support: Answer FAQs using the help center and AI chat

Merchant-Friendly

  • Multi-channel Operators
  • Small & Medium E-commerce Sellers
  • Cross-border E-commerce Merchants
  • Brand Independent Station Merchants
  • Social E-commerce Operators

Basic Information

  • Developer：Desku Inc.
  • Address：605, North, twinstar, nana mauva circle, Rajkot, GJ, 360004, IN
  • Price： Free / Free plan
  • Rating：4.6 / 5
  • Comment Count：2 comment
  • Release Date：2022-4-20
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Team

$49 / 或 $468/年（可节省 20%）
  • Up to 2000 active bot users
  • Connect up to 1 store
  • Unlimited tickets included per month
  • Live chat
  • Chatbot
  • Knowledge base

Business

$69 / 或 $708/年（可节省 14%）
  • All Team Features+
  • SLA
  • App Survey
  • Webhook Access
  • Your Own Brand
  • Facebook & WhatsApp Integration
  • Up to 5000 Active Bot Users
  • Up to 3 Connected Stores

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/inbox/conversations/merge.json
  • GET /admin/api/inbox/conversations/unified.json
  • PUT /admin/api/inbox/channel/link.json

Permission：read_customer_conversations,manage_channels,read_orders

  • PUT /admin/api/orders/{order_id}.json
  • POST /admin/api/orders/{order_id}/refunds.json
  • POST /admin/api/orders/{order_id}/duplicate.json

Permission：write_orders,read_orders,manage_refunds

  • POST /admin/api/support/tickets/ai_resolve.json
  • GET /admin/api/support/tickets/ai_priority.json
  • PUT /admin/api/support/tickets/ai_assign.json

Permission：read_support_tickets,write_support_tickets,use_ai

  • GET /admin/api/customers/{id}/full_details.json
  • POST /admin/api/support/ai_context.json
  • PUT /admin/api/support/ai_insights.json

Permission：read_customers,read_support_tickets,use_ai

  • POST /admin/api/help_center/ai_articles.json
  • GET /admin/api/help_center/ai_search.json
  • PUT /admin/api/help_center/ai_chat.json

Permission：manage_help_center,use_ai,read_customers

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