Delighted Post‑Delivery Survey
App Introduction
Automatically send post-delivery surveys to measure customer experience, including NPS, CSAT, and more. Delighted makes it easy to automatically send surveys after order fulfillment. Retain your customers: Use Delighted’s multiple survey options to measure and act on signals of customer loyalty. Tackle pain points: Delighted’s reports make it simple to understand key customer pain points and product feedback, so you can act quickly! Delighted offers 50+ integrations to simplify integrating customer feedback into e-commerce tools like Klaviyo, Gorgias, Zapier, and Slack.
Core Functionality
- Easily connect Delighted to your Shopify store and choose survey delays
- Use survey templates for post-delivery NPS, CSAT, 5-star ratings, and more
- Customize your logo and branding for a polished, on-brand survey design
- Real-time responses appear on your dashboard to track trends over time
- Works with Shopify POS to capture feedback from in-store purchase customers!
Merchant-Friendly
- Omnichannel Merchants
- Feedback-focused Merchants
- Branded Operation Merchants
- Multi-channel Sellers
Basic Information
- Developer：Delighted, LLC
- Address：2443 Ash Street. Suite J, Palo Alto, CA, 94306, US
- Price： Free / Free plan
- Rating：4.6 / 5
- Comment Count：6 comment
- Release Date：2014-10-31
- Supported languages：English
- Compatible products：Shopify
Application Screenshot
Price Plan
免费入门
- 50 Responses per Month
- 1 User
- 1 Template Project
- Unlimited Surveys
- 35 Free Integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)
高级
- 500 Monthly Responses
- 10 Users
- Unlimited Templates
- Unlimited Surveys
- Advanced Integrations (Salesforce, Segment, HubSpot, Gladly)
高级加强版
- 1,000 Monthly Responses
- 20 Users
- Unlimited Templates
- Unlimited Surveys
- Advanced Integrations (Salesforce, Segment, HubSpot, Gladly)
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/apps/{app_id}/install.json
- PUT /admin/api/apps/{app_id}/settings.json
- GET /admin/api/apps/{app_id}/status.json
Permission：write_apps,read_apps,manage_storefront
- POST /admin/api/survey_templates.json
- PUT /admin/api/survey_templates/{id}.json
- GET /admin/api/survey_templates.json
Permission：write_survey_templates,read_survey_templates,manage_feedback
- POST /admin/api/survey_branding.json
- PUT /admin/api/survey_branding/{id}.json
- GET /admin/api/survey_branding.json
Permission：write_survey_branding,read_survey_branding,manage_themes
- GET /admin/api/feedback_responses.json
- GET /admin/api/feedback_trends.json
- GET /admin/api/feedback_dashboard.json
Permission：read_feedback_responses,read_feedback_trends,view_analytics
- POST /admin/api/pos_feedback_triggers.json
- GET /admin/api/pos_feedback_responses.json
- PUT /admin/api/pos_feedback_settings.json
Permission：write_pos_feedback,read_pos_feedback,manage_pos
