App Introduction
AI Customer Service Chatbot: Go live with simple setup. Recommends store products based on customer inquiries, checks order status, and stays online 24/7. Intelligently analyzes and generates AI tickets to help you better understand your customers. A sales chatbot powered by ChatGPT (GPT-3.5 & GPT-4). Converts regular inquiries into sales around the clock. Accurately answers "Where is my order?" with real-time order tracking. Takes over routine customer service tasks from human agents. Handles questions about discounts, store policies, shipping policies, and more. Train a bot tailored to your store using its knowledge base and correction features.
Core Functionality
- Guide customers through natural conversations to drive effective sales conversions
- Intelligently respond to order inquiries and quickly check order status; resolve common customer issues, and automatically generate tickets for complex problems to notify store owners for follow-up
- 24/7 online availability with support for 95+ languages
- Train your own AI by uploading PDF/TXT documents
- Keep track of all product listings and unlistings in your store
Merchant-Friendly
- Cross-border E-commerce Merchants
- Multilingual Independent Stores
- High-value Boutique Stores
- 24/7 Operating Stores
Basic Information
- Developer：heicarbook
- Address：1942 Broadway St. STE 314C, Boulder, CO, 80302, US
- Price： Free / Free plan
- Rating：4.9 / 5
- Comment Count：64 comment
- Release Date：2023-4-26
- Supported languages：English、Japanese、Simplified Chinese、Spanish、French、German、Portuguese (Portugal)、Italian、Dutch
- Compatible products：Shopify
Application Screenshot
Price Plan
Free
- 800k Free Tokens
- 100 Smart Product Recommendations
- 20 Knowledge Base Supports
- Custom Chat Widget
- Switch AI Models
- Provide Heichat Mobile App
- AI Ticket System (Beta)
Pro
- All Free Features
- 10M Tokens/Month
- 500 Products
- 100 Knowledge Bases
- Minimum 250 AI Answers per Month (Using Basic Model)
Pro Plus
- All Pro Edition Features
- 50M Tokens/Month
- 3,000 Products
- 1,000 Knowledge Bases
- Live-chat Support
- WhatsApp Integration
- Remove "Powered By" Badge
- Minimum 1,250 AI Answers per Month (Using Basic Model)
Pro Max
- All Pro Plus Features
- 400M Tokens/Month
- 20,00 Products
- 3,00 Knowledge Base Entries
- Use Your Own OpenAI API Key
- Priority Support
- At Least 10,00 AI Responses/Month (Using Base Model)
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/chatbot/conversation.json
- PUT /admin/api/chatbot/conversation/{id}.json
- GET /admin/api/chatbot/conversation/{id}.json
Permission：write_chatbot,read_chatbot,manage_orders
- POST /admin/api/chatbot/order_reply.json
- GET /admin/api/orders/{id}.json
- POST /admin/api/support/tickets.json
Permission：read_orders,write_support_tickets,manage_chatbot
- POST /admin/api/chatbot/language.json
- PUT /admin/api/chatbot/language/{lang}.json
- GET /admin/api/chatbot/language.json
Permission：manage_chatbot,manage_translations,read_orders
- POST /admin/api/chatbot/training/document.json
- GET /admin/api/chatbot/training/document.json
- DELETE /admin/api/chatbot/training/document/{id}.json
Permission：write_chatbot,read_chatbot,manage_shop
- GET /admin/api/products.json
- GET /admin/api/products/{id}.json
- PUT /admin/api/products/{id}.json
Permission：read_products,manage_products,read_shop
