AppScoped
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CallFlows ‑ AI Phone Agent

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.8/5
5 comment
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App Introduction

AI Phone Support. Your store’s phone line, answering 24/7 in over 10 languages. No coding required. CallFlows AI adds a self-serve AI phone support agent to your Shopify store. It answers calls in the caller’s language, checks order status, inventory, tracking, and availability over the phone, reads your shipping/return/exchange policies, and escalates complex cases to your team. Fully customizable. It handles concurrent calls, provides analytics and sentiment analysis, and saves transcriptions and audio recordings in the admin. Use a provided local number or forward your existing line. Try a live demo on our website.

Core Functionality

  • Generate human-like responses from real-time data in your store
  • Check order status, product information, or store policies (e.g., refunds, privacy)
  • Handle multiple concurrent inbound calls with transcription and recording for each
  • Intelligent call routing to human agents when needed
  • Audio recording, transcription, call analytics, and custom behaviors defined by you

Merchant-Friendly

  • Online Retail Merchants
  • Tele-sales Merchants
  • Multi-channel E-commerce
  • Customer Service Merchants

Basic Information

  • Developer：Call Flows Ltd.
  • Address：1A Vitosha Blvd., Sofia, 1000, BG
  • Price： Free / Free plan
  • Rating：4.8 / 5
  • Comment Count：5 comment
  • Release Date：2025-5-6
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Basic

$29
  • 100 minutes + an extra 100 minutes during the trial period
  • 2 simultaneous incoming calls
  • Check orders, store policies and pages
  • Product browsing
  • Call transcription + audio recording
  • Call analytics
  • Fully customizable with unlimited edits
  • Support — response within 24 hours

Advanced

$99
  • 400 minutes
  • 10 simultaneous incoming calls
  • Audio recording download
  • Access to Beta features
  • Monthly performance report
  • $0.08 per extra minute
  • Priority support — response within 12 hours

Pro

$299
  • 1600 minutes
  • 25 concurrent incoming calls
  • AI sentiment analysis and scoring
  • Audio recordings (unlimited access)
  • Access to Beta features
  • Weekly performance report
  • $0.06 per extra minute
  • Priority support — response within 4 hours

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/shop/analytics.json
  • GET /admin/api/orders.json
  • GET /admin/api/products.json

Permission：read_analytics,read_orders,read_products

  • GET /admin/api/orders/{id}.json
  • GET /admin/api/products/{id}.json
  • GET /admin/api/shop/policies.json

Permission：read_orders,read_products,read_shop_policies

  • POST /admin/api/calls/transcript.json
  • POST /admin/api/calls/recording.json
  • GET /admin/api/calls/active.json

Permission：manage_calls,read_calls,write_calls

  • POST /admin/api/calls/route.json
  • GET /admin/api/agents/available.json
  • PUT /admin/api/calls/{id}/agent.json

Permission：manage_calls,read_agents,write_agents

  • POST /admin/api/calls/analysis.json
  • POST /admin/api/calls/custom_action.json
  • GET /admin/api/calls/analytics.json

Permission：manage_calls,read_calls,write_calls

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