App Introduction
Analyze and measure customer sentiment using fully automated and customizable survey templates. Install Callexa to send automated Net Promoter Score®-based surveys after order fulfillment. The ratings and reviews you receive can be synced back to your Shopify order entries, or viewed via our intuitive dashboard—equipped with analytics and reporting capabilities. Evaluate your store, service, and product quality, gather customer feedback, and track improvements over time. *"Net Promoter Score" is a registered service mark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
Core Functionality
- Automatically send surveys a few days after orders are shipped.
- Collect valuable reviews and feedback in a convenient dashboard.
- Customer satisfaction metrics based on the proven Net Promoter Score.
Merchant-Friendly
- Small & Medium E-commerce Merchants
- Independent Station Sellers
- Brand Retail Merchants
- Cross-border E-commerce Sellers
Basic Information
- Developer：Copexa GmbH
- Address：Draisstr. 1, Durmersheim, 76448, DE
- Price： Free / Free plan
- Rating：5 / 5
- Comment Count：1 comment
- Release Date：2017-12-12
- Supported languages：German、English
- Compatible products：Shopify
Application Screenshot
Price Plan
Free
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/survey_trigger.json
- PUT /admin/api/survey_trigger/{id}.json
- GET /admin/api/survey_trigger.json
Permission：write_survey,read_survey,manage_orders
- POST /admin/api/feedback.json
- GET /admin/api/feedback.json
- GET /admin/api/feedback/{id}.json
Permission：read_feedback,write_feedback,manage_customers
- GET /admin/api/nps_statistics.json
- GET /admin/api/nps_statistics/{period}.json
- GET /admin/api/nps_trends.json
Permission：read_nps,read_feedback,manage_reports
