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Brandwise: AI Customer Service

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 5/5
1 comment
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App Introduction

Power instant customer service with AI. Manage emails, social media, and live chat in one unified inbox Brandwise is a comprehensive helpdesk built for AI. Our advanced AI automatically resolves customer service tickets, hides negative comments on social ads, and responds to social comments and direct messages with accurate brand messaging. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save time, win more customers, and empower your team with Brandwise.

Core Functionality

  • Unified Inbox: Emails, Live Chat, IG, FB, and TikTok
  • AI Agent: Automatically resolve tickets with accurate brand and order information
  • AI Review Management: Automatically hide negative/spam comments on ads
  • View order details, shipping info, and process refunds directly in the inbox
  • In-depth analytics for your entire organization and individual team members

Merchant-Friendly

  • Multi-channel E-commerce Merchants
  • Social E-commerce Sellers
  • Cross-border E-commerce Merchants
  • Independent Station Merchants

Basic Information

  • Developer：Brandwise Inc.
  • Address：Newark, DE, US
  • Price： Free / Free plan
  • Rating：5 / 5
  • Comment Count：1 comment
  • Release Date：2025-4-1
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Start

$49 / 或 $470/年（可节省 20%）
  • 5,000 AI Credits per Month
  • Channels: Email, Live Chat, Social Media
  • AI Review Management
  • AI Responses
  • AI Summaries
  • Unlimited Team Members

Pro

$99 / 或 $950/年（可节省 20%）
  • 10,000 AI Credits per Month
  • Channels: Email, Live Chat, Social Media
  • AI Review Management
  • AI Responses
  • AI Summaries
  • Unlimited Team Members

Scale

$179 / 或 $1,718/年（可节省 20%）
  • 20,000 AI credits per month
  • Channels: Email, Live Chat, Social Media
  • AI Review Management
  • AI Responses
  • AI Summaries
  • Unlimited Team Members

Enterprise

$269 / 或 $2,582/年（可节省 20%）
  • 30,000 AI Credits Monthly
  • Channels: Email, Live Chat, Social Media
  • AI Review Management
  • AI Responses
  • AI Summaries
  • Unlimited Team Members

User Location & Comments

User Location

Comments

Shopify API Used

  • GET /admin/api/inbox/messages.json
  • POST /admin/api/inbox/messages/{id}/reply.json
  • GET /admin/api/inbox/channel/connections.json

Permission：read_inbox,write_inbox,manage_channels

  • POST /admin/api/inbox/tickets/{id}/auto_resolve.json
  • GET /admin/api/inbox/tickets/ai_status.json
  • PUT /admin/api/inbox/ai_config.json

Permission：write_inbox,read_orders,manage_ai

  • POST /admin/api/reviews/moderate.json
  • GET /admin/api/reviews/filter/negative.json
  • PUT /admin/api/reviews/settings/auto_hide.json

Permission：read_reviews,write_reviews,manage_comments

  • GET /admin/api/inbox/messages/{id}/order.json
  • POST /admin/api/inbox/messages/{id}/refund.json
  • GET /admin/api/inbox/messages/{id}/shipping.json

Permission：read_orders,write_orders,manage_refunds

  • GET /admin/api/inbox/analytics/team.json
  • GET /admin/api/inbox/analytics/member.json
  • GET /admin/api/inbox/analytics/performance.json

Permission：read_analytics,read_inbox,manage_teams

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