App Introduction
Unify your customer conversations with AI chat and 24/7 live support across all major channels Wordesk is an AI-powered chat platform that helps merchants automate customer interactions across their website, WhatsApp, Instagram, Messenger, Telegram, and other channels. The AI assistant can understand visitor intent, answer product-related questions, recommend items based on customer needs, and guide users toward purchases. Merchants can also step in to provide live support whenever needed. All conversations from different platforms are managed in a single unified inbox to boost efficiency.
Core Functionality
- AI-powered live chat that answers customer questions instantly
- Support for multiple channels including WhatsApp, Instagram, and Messenger
- Provide personalized product recommendations based on customer needs
- Customizable chat icon and message design to match your brand
Merchant-Friendly
- Independent Station Merchants
- Social E-commerce Sellers
- Multi-channel Retailers
- Brand E-commerce Merchants
Basic Information
- Developer:Biens Limited
- Address:Orion House London Office 675, Bessemer Road, Welwyn Garden City, London, ENG, AL7 1HH, GB
- Price: Free / Free plan
- Rating:0 / 5
- Comment Count:0 comment
- Release Date:2025-7-7
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Essential - 200
- WhatsApp Integration
- 200 Manual Conversations per Month
- 10 AI Conversations per Month
- Basic Support
Advanced AI - 250
- Includes all Essential plan features
- 250 AI conversations per month
- Whatsapp, Instagram, Messenger, Telegram
- Unlimited manual conversations
- Priority support
Advanced AI - 500
- Includes all Essential plan features
- 500 AI conversations per month
- Whatsapp, Instagram, Messenger, Telegram
- Unlimited manual conversations
- Priority support
Expert AI - 1000
- Includes all Essential plan features
- Includes all Advanced plan features
- 1,00 AI conversations per month
- Dedicated support
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/chatbots.json
- PUT /admin/api/chatbots/{id}.json
- GET /admin/api/chatbots.json
Permission:write_chatbots,read_chatbots,manage_channels
- POST /admin/api/chat_channels.json
- PUT /admin/api/chat_channels/{id}.json
- GET /admin/api/chat_channels.json
Permission:write_chat_channels,read_chat_channels,manage_social
- POST /admin/api/recommendation_rules.json
- PUT /admin/api/recommendation_rules/{id}.json
- GET /admin/api/recommendation_rules.json
Permission:write_recommendations,read_recommendations,manage_products
- POST /admin/api/chat_themes.json
- PUT /admin/api/chat_themes/{id}.json
- GET /admin/api/chat_themes.json
Permission:write_chat_themes,read_chat_themes,manage_online_store