App Introduction
Bffworks: AI Chatbot + Live Chat powers your store with 24/7 responses, multilingual support, and smart recommendations. Bffworks: AI Chatbot + Live Chat reduces support workload and boosts conversion rates by instantly answering product, order, and policy questions—24/7. It indexes your catalog, variants, inventory, FAQs, and store knowledge to deliver accurate multilingual replies, complete with relevant item suggestions and opt-in add-to-cart CTAs. When customers request live assistance, admins are notified instantly so support agents can take over. Features include a brandable widget, conversation logs, and Turnstile anti-spam protection.
Core Functionality
- Get instant AI answers from products, variants, inventory, and FAQs
- Multilingual auto-detection and responses, available 24/7 around the clock
- Smart suggestions with add-to-cart opt-in; never pushy
- Live chat takeover: Staff can join and guide any conversation
- Branding-customizable widget, conversation history, and Turnstile anti-spam
Merchant-Friendly
- Independent Station Merchants
- Cross-border E-commerce Sellers
- High-margin Merchants
- Multilingual Stores
Basic Information
- Developer：BFFWorks
- Address：Tố Hữu Hà Nội, Hà Nội, 100000, VN
- Price： Free / Free plan
- Rating：0 / 5
- Comment Count：0 comment
- Release Date：2025-9-25
- Supported languages：English、French、German、Italian、Dutch、Portuguese (Brazil)、Vietnamese
- Compatible products：Shopify
Application Screenshot
Price Plan
Free
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/ai/answers.json
- GET /admin/api/ai/answers/{id}.json
- PUT /admin/api/ai/answers/{id}/status.json
Permission：read_products,read_inventory,read_shop
- POST /admin/api/chat/auto-reply.json
- PUT /admin/api/chat/auto-reply/{id}/language.json
- GET /admin/api/chat/auto-reply/languages.json
Permission：read_chat,write_chat,manage_translations
- POST /admin/api/chat/suggestions.json
- PUT /admin/api/chat/suggestions/{id}/product.json
- GET /admin/api/chat/suggestions/settings.json
Permission：manage_products,read_orders,write_chat
- POST /admin/api/chat/takeover.json
- PUT /admin/api/chat/conversations/{id}/assign.json
- GET /admin/api/chat/conversations/active.json
Permission：read_chat,write_chat,manage_staff
- POST /admin/api/chat/widget.json
- PUT /admin/api/chat/widget/{id}/branding.json
- GET /admin/api/chat/widget/settings.json
Permission：read_shop,write_shop,manage_themes
