AppScoped
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BetterDocs FAQ Knowledge Base

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.8/5
35 comment
APP Home Author Home

App Introduction

Build FAQ Pages & Documentation with AI + Live Chat, and Create a Knowledge Base Help Center Get a powerful AI-powered knowledge base app for your product’s FAQ pages and documentation. This helpdesk app helps you design responsive product FAQs, documentation, and add instant answers + direct live chat support. Use the FAQ manager, FAQ directory, and FAQ section features to build an ultimate help portal and user manual guide. Optimize customer support with instant chat services — WhatsApp Chat and Facebook Messenger Chat. The order tracking feature lets your customers check order status, track deliveries, and more.

Core Functionality

  • Create an FAQ section and build an SEO-friendly knowledge base help center
  • Generate FAQs and documentation instantly using the Magic AI auto-writing feature
  • Add photos or videos to FAQs and documentation - measure your knowledge base with analytics tools
  • Instant live chat service with WhatsApp and Messenger chat support for your help desk
  • Add a quick order tracking feature to let customers provide instant feedback

Merchant-Friendly

  • Independent Station Merchants
  • Cross-border E-commerce
  • Brand-owned E-commerce
  • DTC E-commerce

Basic Information

  • Developer：Storeware
  • Address：124 Broadkill Rd #599, Milton, DE, 19968, US
  • Price： Free / Free plan
  • Rating：4.8 / 5
  • Comment Count：35 comment
  • Release Date：2022-3-3
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

免费
  • 5 FAQs and 1 FAQ Group
  • 12 Documents and 3 Document Categories
  • Custom CSS
  • Instant Answers - WhatsApp and Messenger
  • AI Auto-Writing
  • Feedback
  • General Support

Pro

$9.99 / 或 $99.99/年（可节省 17%）
  • Unlimited Documents and FAQs
  • Import/Export
  • White Label
  • Analytics and Order Tracking
  • Separate FAQ Groups for Specific Products
  • Priority Support

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/knowledge_base/sections.json
  • PUT /admin/api/knowledge_base/sections/{id}.json
  • GET /admin/api/knowledge_base/sections.json

Permission：write_knowledge_base,read_knowledge_base,manage_themes

  • POST /admin/api/knowledge_base/ai_content.json
  • PUT /admin/api/knowledge_base/ai_content/{id}.json
  • GET /admin/api/knowledge_base/ai_content.json

Permission：write_knowledge_base,read_knowledge_base,use_ai

  • POST /admin/api/knowledge_base/media.json
  • GET /admin/api/knowledge_base/analytics.json
  • PUT /admin/api/knowledge_base/media/{id}.json

Permission：write_knowledge_base,read_analytics,manage_media

  • POST /admin/api/helpdesk/channels.json
  • GET /admin/api/helpdesk/messages.json
  • PUT /admin/api/helpdesk/channels/{id}.json

Permission：write_helpdesk,read_helpdesk,manage_channels

  • POST /admin/api/order_tracking/feedback.json
  • GET /admin/api/orders/tracking.json
  • PUT /admin/api/order_tracking/feedback/{id}.json

Permission：read_orders,write_feedback,manage_orders

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