AppScoped
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Crisp ‑ Helpdesk & AI Chatbot

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 4.2/5
35 comment
APP Home Author Home

App Introduction

Centralize channels, unify your team, and sync e-commerce customer data—all in one platform. Crisp is an AI-powered e-commerce helpdesk that connects global small and medium-sized online stores instantly with buyers or potential customers waiting for assistance. With its rapidly expanding tool suite, Crisp helps Shopify merchants navigate the omnichannel revolution through AI chatbots, live chat, and other e-commerce features tailored specifically for customer support. Leverage Crisp to create a seamless experience for your e-commerce store.

Core Functionality

  • Unify 12 channels - Email, WhatsApp, Instagram DM, Messenger, Phone, ...
  • Easily hand off AI chatbots to human agents when AI can’t handle the task
  • Dedicated FAQ builder for AI agents to build powerful chatbots
  • Custom-trained AI agents that respond to customers like your team members
  • Ready-to-use multi-channel AI agents - just click 'Publish'

Merchant-Friendly

  • E-commerce Independent Station Merchants
  • Social E-commerce Sellers
  • Omnichannel Retail Merchants
  • Small and Micro Business Merchants

Basic Information

  • Developer：Crisp
  • Address：2 Boulevard de Launay, Nantes, 44100, FR
  • Price： Free / Free plan
  • Rating：4.2 / 5
  • Comment Count：35 comment
  • Release Date：2022-12-16
  • Supported languages：English、Danish、German、Spanish、Finnish、French、Hungarian、Italian、Japanese、Dutch、Polish、Portuguese (Brazil)、Romanian、Russian、Turkish、Simplified Chinese
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

免费
  • 2 Seats
  • Website Chat
  • Shopify Data Sync
  • Mobile App
  • Contact Form

Mini

$45
  • 4 seats
  • 5,00 user profiles
  • Automatic chat greeting
  • Unlimited history
  • Messenger
  • Custom email domain
  • Outlook integration
  • Gmail integration

Essentials

$95
  • 10 seats
  • 50,00 user profiles
  • 1 sub-inbox
  • Custom-trained AI agent
  • Limited AI automation
  • WhatsApp, Instagram and SMS
  • Klaviyo

Plus

$295
  • 20 seats
  • 200,000 user profiles
  • 5 sub-inboxes
  • Unlimited AI automation
  • Unlimited AI in-app search
  • Advanced analytics
  • Customer portal
  • More

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/channels/{channel_id}/connection.json
  • GET /admin/api/channels/connected.json
  • PUT /admin/api/channels/{channel_id}/settings.json

Permission：manage_channels,read_channels,write_channels

  • POST /admin/api/conversations/{conv_id}/transfer.json
  • GET /admin/api/conversations/transfer_status.json
  • PUT /admin/api/conversations/{conv_id}/transfer_settings.json

Permission：manage_conversations,read_conversations,write_conversations

  • POST /admin/api/faq_entries.json
  • PUT /admin/api/faq_entries/{faq_id}.json
  • GET /admin/api/faq_entries.json

Permission：manage_faq,read_faq,write_faq

  • POST /admin/api/ai_agents/training_data.json
  • PUT /admin/api/ai_agents/{agent_id}/training.json
  • GET /admin/api/ai_agents/{agent_id}/status.json

Permission：manage_ai_agents,read_ai_agents,write_ai_agents

  • POST /admin/api/ai_agents/publish.json
  • GET /admin/api/ai_agents/published_status.json
  • PUT /admin/api/ai_agents/{agent_id}/publish_channels.json

Permission：manage_ai_agents,manage_channels,write_ai_agents

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