AppScoped
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Aide AI Support Automation

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 5/5
2 comment
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App Introduction

Aide is the simplest way to automate support workflows and answer customer questions with AI Aide is the easiest solution to gain customer insights, automate repetitive workflows (such as order tracking, returns, and exchanges), assist support agents with AI-powered suggestions, and automatically address common customer inquiries using knowledge bases. Aide analyzes customer messages to identify potential automation opportunities and provides you with tools to configure workflows, bringing intelligence and efficiency to your support operations.

Core Functionality

  • Automate knowledge-based Q&A and order tracking
  • Automate returns, exchanges, and other operations based on store policies
  • Agent assistance tools to help human agents respond to customers faster
  • Use AI and bots to support multiple stores and brands in one Aide account
  • CRM and API integrations for data reading or action execution

Merchant-Friendly

  • Small & Medium E-commerce Merchants
  • Multi-brand Retailers
  • Cross-border E-commerce Sellers
  • Independent Station Operators
  • Omnichannel Retailers

Basic Information

  • Developer：Aide Support Inc.
  • Address：Suite 2400, 333 Bay Street, Toronto, ON, M5H 2T6, CA
  • Price： Free / Free plan
  • Rating：5 / 5
  • Comment Count：2 comment
  • Release Date：2024-2-1
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

免费
  • Start your free trial today!

Essentials

$300
  • Up to 800 conversations per month, suitable for individuals and small teams
  • ✓ Automated workflows
  • ✓ Unlimited tags
  • ✓ Agent suggestions

Pro

$500
  • Up to 2,500 conversations per month, ideal for growing teams
  • ✓ All features in Essentials plus
  • ✓ Full support from our team
  • ✓ End-to-end implementation guidance

Pro Plus

$800
  • Up to 4,00 conversations per month, suitable for growing businesses
  • ✓ All features in Pro plus
  • ✓ Dedicated Slack support
  • ✓ Weekly onboarding meetings

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chatbot/response.json
  • GET /admin/api/orders/{order_id}.json
  • POST /admin/api/knowledge_base/entry.json

Permission：read_orders,write_chatbot,read_knowledge_base

  • POST /admin/api/returns.json
  • PUT /admin/api/returns/{return_id}.json
  • GET /admin/api/policies.json

Permission：write_returns,read_policies,manage_orders

  • GET /admin/api/customers/{customer_id}.json
  • POST /admin/api/agent/notes.json
  • GET /admin/api/chat/conversations.json

Permission：read_customers,write_agent_notes,read_chat

  • POST /admin/api/store_groups.json
  • GET /admin/api/store_groups/{group_id}.json
  • PUT /admin/api/store_groups/{group_id}.json

Permission：manage_store_groups,read_stores,write_ai_settings

  • GET /admin/api/customers.json
  • POST /admin/api/orders/bulk.json
  • PUT /admin/api/customer_tags.json

Permission：read_customers,write_orders,manage_crm

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