AppScoped
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Octocom AI CX & CS suite

by AppScoped · Category： Analysis
Free Plan Built for Shopify
⭐ 5/5
5 comment
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App Introduction

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs. Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles pre-sales and post-sales questions—from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other helpdesks, Octocom frees your team to focus on critical tasks while increasing customer conversions and loyalty.

Core Functionality

  • AI Post-Sale Support: Order Management, Order Tracking, Product Usage
  • Provide Personalized Product Recommendations for Prospective Customers
  • 24/7 Answers to Questions About Product Features, Availability, and Specifications
  • AI Continuously Reads and Scans Your Catalog and Website to Stay Always Up-to-Date
  • Omnichannel Connectivity: Email, Instagram, WhatsApp, Messenger, Telegram

Merchant-Friendly

  • Independent Station Merchants
  • Cross-border E-commerce Sellers
  • Omnichannel Retailers
  • Brand-owned E-commerce
  • Social E-commerce Sellers

Basic Information

  • Developer：Octocom LTD
  • Address：20 lawn lane, 41 the academy, London, ENG, SW81GA, GB
  • Price： Free / Free plan
  • Rating：5 / 5
  • Comment Count：5 comment
  • Release Date：2024-8-22
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Basic

$200
  • 350 conversations per month
  • AI Product Recommendations
  • AI Order Management
  • Branding
  • Integrations
  • Analytics
  • 24/7 Real-Time Support

User Location & Comments

User Location

Comments

Shopify API Used

  • GET /admin/api/orders.json
  • GET /admin/api/orders/{order_id}.json
  • GET /admin/api/products/{product_id}.json

Permission：read_orders,read_products,manage_fulfillments

  • GET /admin/api/customers/{customer_id}.json
  • GET /admin/api/products.json
  • POST /admin/api/recommendations.json

Permission：read_customers,read_products,manage_recommendations

  • GET /admin/api/products.json
  • GET /admin/api/products/{product_id}/variants.json
  • GET /admin/api/inventory_levels.json

Permission：read_products,read_inventory,manage_channels

  • GET /admin/api/products.json
  • GET /admin/api/collections.json
  • GET /admin/api/storefront.json

Permission：read_products,read_collections,read_storefront

  • GET /admin/api/channels.json
  • GET /admin/api/messages.json
  • POST /admin/api/channel_connections.json

Permission：manage_channels,read_messages,write_communications

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