App Introduction
Empower your customers with robust order editing capabilities. Let them modify orders and add upsells. Reduce support tickets. Stop wasting time and money on manual order changes and costly returns. SelfServe provides a self-service portal on your customers’ order status page to instantly fix common errors. They can swap product variants, verify corrected addresses with Google Maps, and even cancel orders within a timeframe you control. Turn problematic orders into profit opportunities with post-purchase upsells to increase your average order value (AOV). Reduce support tickets, boost customer satisfaction, and grow your revenue.
Core Functionality
- Self-service order editing: Let customers edit orders 24/7 without support.
- Increase AOV with upsells: Offer one-click product add-ons post-checkout.
- Guarantee successful deliveries: Validate addresses with Google Maps autocomplete.
- Full control: Set custom editing windows and change rules.
- Item and variant swapping: Customers can switch sizes, colors, or product options.
Merchant-Friendly
- Independent Station Merchants
- Multi-category E-commerce
- Cross-border E-commerce
- Fast Fashion E-commerce
- Fresh Food E-commerce
- Boutique E-commerce
- Footwear & Apparel E-commerce
Basic Information
- Developer:Grumspot Ltd.
- Address:street Mogilata 12, ent. 1, floor 3, ap. 11, Sofia, 1000, BG
- Price: Free / Free plan
- Rating:5 / 5
- Comment Count:2 comment
- Release Date:2024-12-12
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Free
- 5 Order Edits
- 5 Upsells
Pro
- Unlimited Order Editing
- Unlimited Upsells
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/orders/{order_id}/edit.json
- GET /admin/api/orders/{order_id}.json
- PUT /admin/api/orders/{order_id}/edit.json
Permission:write_orders,read_orders,manage_orders
- POST /admin/api/upsell_offer.json
- PUT /admin/api/upsell_offer/{id}.json
- GET /admin/api/orders/{order_id}/upsell.json
Permission:write_upsell_offer,read_upsell_offer,manage_products
- POST /admin/api/customers/{customer_id}/addresses/validate.json
- GET /admin/api/customers/{customer_id}/addresses.json
- PUT /admin/api/customers/{customer_id}/addresses/{address_id}.json
Permission:write_customers,read_customers,manage_addresses
- POST /admin/api/shop/order_edit_settings.json
- PUT /admin/api/shop/order_edit_settings.json
- GET /admin/api/shop/order_edit_settings.json
Permission:write_shop,read_shop,manage_orders
- POST /admin/api/orders/{order_id}/line_items/{line_item_id}/exchange.json
- GET /admin/api/products/{product_id}/variants.json
- PUT /admin/api/orders/{order_id}/line_items/{line_item_id}.json
Permission:write_orders,read_products,manage_orders