App Introduction
Streamline your return, exchange, store credit, return label, and self-service registration processes Deliver after-sales solutions for your Shopify store. Our app partners with brands across Northern Europe, the U.S., and the EU to handle their returns, exchanges, and complaints, offering self-service registration, auto-generated return labels, automated tracking, and more—all seamlessly integrated into your website. Turn returns into exchanges to boost customer retention, and offer refunds, direct/instant exchanges, store credit, and upselling opportunities! All features are available in one unified hub with Returbo.
Core Functionality
- Digital Return Form: Let your customers register their requests self-service
- Return Shipping Label: Automatically generate and send shipping labels to your customers
- Email Notifications: Keep your customers informed throughout the process
- Attach Photos & Comments: Can be set as required or optional
- Exchange: Let your customers easily exchange items
Merchant-Friendly
- E-commerce Independent Station Merchants
- Online Retail Merchants
- Cross-border E-commerce Sellers
- Multi-category E-commerce Merchants
Basic Information
- Developer:Returbo AB
- Address:SVEAVÄGEN, 100, STOCKHOLM, 11350, SE
- Price: Free / Free plan
- Rating:5 / 5
- Comment Count:71 comment
- Release Date:2023-1-26
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Core
- 1 shipping carrier
- 30 returns/exchanges/complaints per month
- Automatically generated return form
- Two languages - English + one other language
- Automatic variant exchange
- Complaint with attached images + comments
- Free customer support + 1-hour onboarding guide
Plus
- 3 Shipping Carriers
- 200 Returns/Exchanges/Complaints per Month
- 3 Languages - English + 2 Other Languages
- Attach Photos and Comments to Returns
- A Special Deadline for Each Request Type
- Custom Return Form
- Different Return Locations for Each Carrier
- Automatic Return Tracking
Premium
- 5 Shipping Carriers
- 600 Monthly Returns/Exchanges/Complaints
- Rule Customization
- Exchange Reminders
- Upselling and Store Points
- Cancel Group Purchase Discounts (e.g., Buy 3 Get 2 Free)
- Proforma Invoice (International Invoice)
- Custom Fees
Enterprise
- Unlimited Shipping Carriers
- 1,500 Returns/Exchanges/Complaints Monthly
- Dedicated Development Time
- Dedicated Account Manager
- Includes All Premium Features
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/return_forms.json
- GET /admin/api/return_forms/{id}.json
- PUT /admin/api/return_forms/{id}.json
Permission:write_return_forms,read_return_forms,manage_orders
- POST /admin/api/return_labels.json
- GET /admin/api/return_labels/{id}.json
- PUT /admin/api/return_labels/{id}.json
Permission:write_return_labels,read_return_labels,manage_shipments
- POST /admin/api/notification_templates.json
- GET /admin/api/notification_templates/{id}.json
- PUT /admin/api/notification_templates/{id}.json
Permission:write_notifications,read_notifications,manage_orders
- POST /admin/api/return_form_fields.json
- GET /admin/api/return_form_fields/{id}.json
- PUT /admin/api/return_form_fields/{id}.json
Permission:write_return_forms,read_return_forms,manage_orders
- POST /admin/api/exchanges.json
- GET /admin/api/exchanges/{id}.json
- PUT /admin/api/exchanges/{id}.json
Permission:write_exchanges,read_exchanges,manage_orders