App Introduction
Self-Serve Order Editing with Custom Rules to Reduce Address/Product Errors & Returns Let customers change shipping addresses and rates, add/remove products, edit order notes or gift details, and cancel orders without contacting support. Create conditional rules to control what can be modified and when. Easily allow customers to update product variant options and pay for new items, taxes, or shipping differences. Reduce returns and boost satisfaction with seamless order editing via thank-you pages, order status pages, order confirmation emails, and store accounts.
Core Functionality
- Automate customer support with rule-based self-service editing.
- Control the availability of the address editor with time-based restrictions.
- Customers can only edit variants or add/remove products based on your rules.
- Integrate with ShipStation, Recharge, and other leading platforms.
Merchant-Friendly
- Small & Medium E-commerce Merchants
- Independent Station Sellers
- Cross-border E-commerce Merchants
- Multi-channel Retailers
Basic Information
- Developer:Crowd Control
- Address:66 S Main St, Unit 367, Salt Lake City, UT, 84101, US
- Price: Free / Free plan
- Rating:5 / 5
- Comment Count:32 comment
- Release Date:2021-4-9
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Free
- Unlimited editing of unfulfilled orders
- Allow changing the shipping address
- Add/remove or edit products in the order
- Order cancellation
- Edit order notes and gift information
Pro
- All features in Free
- Add conditional editing rules
- Set time-based restrictions
- Control items that can be added/removed
- Restrict editing for certain order types
- Charge for shipping rate changes
- Customizable user interface
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/customer_support_rules.json
- PUT /admin/api/customer_support_rules/{id}.json
- GET /admin/api/customer_support_rules.json
Permission:write_customer_support,read_customer_support,manage_customers
- POST /admin/api/address_editor_schedule.json
- PUT /admin/api/address_editor_schedule/{id}.json
- GET /admin/api/address_editor_schedule.json
Permission:write_address_editor,read_address_editor,manage_orders
- POST /admin/api/order_edit_rules.json
- PUT /admin/api/order_edit_rules/{id}.json
- GET /admin/api/order_edit_rules.json
Permission:write_order_edit,read_order_edit,manage_orders
- POST /admin/api/integrations/connect.json
- PUT /admin/api/integrations/{id}/settings.json
- GET /admin/api/integrations.json
Permission:write_integrations,read_integrations,manage_apps