AppScoped
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WhatsApp Multi‑agent

by AppScoped · Category： Badges & Icons
Free Plan Built for Shopify
⭐ 4.5/5
3 comment
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App Introduction

Purands: WhatsApp Unlimited seamlessly integrates WhatsApp into your store. Purands: WhatsApp Unlimited enables smooth customer communication by adding a customizable WhatsApp chat button to your store. Customers can send messages instantly with pre-filled text for effortless interaction. Features include basic settings & customization, advanced styling, multi-agent support, department routing, and analytics. Perfect for merchants looking to boost engagement, improve service, and drive sales.

Core Functionality

  • Add a customizable WhatsApp chat button for instant customer messaging.
  • Manage multi-agent support queries across multiple WhatsApp numbers.
  • Assign agents to departments for faster, more personalized customer support.
  • Handle unlimited WhatsApp conversations to engage customers effectively.
  • Track and analyze customer interactions to improve performance and engagement.

Merchant-Friendly

  • Small & Medium E-commerce Merchants
  • Cross-border E-commerce Merchants
  • Multi-channel Retail Merchants
  • Brand Independent Station Merchants

Basic Information

  • Developer：Purands
  • Address：SINGAPORE, SG
  • Price： Free / Free plan
  • Rating：4.5 / 5
  • Comment Count：3 comment
  • Release Date：2024-11-27
  • Supported languages：English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Free

Free Plan

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/chat_button.json
  • PUT /admin/api/chat_button/{id}.json
  • GET /admin/api/chat_button.json

Permission：write_chat_button,read_chat_button,manage_online_store

  • POST /admin/api/whatsapp_agent.json
  • PUT /admin/api/whatsapp_agent/{id}.json
  • GET /admin/api/whatsapp_agent.json

Permission：write_whatsapp_agent,read_whatsapp_agent,manage_staff

  • POST /admin/api/agent_department.json
  • PUT /admin/api/agent_department/{id}.json
  • GET /admin/api/agent_department.json

Permission：write_agent_department,read_agent_department,manage_staff

  • POST /admin/api/whatsapp_conversation.json
  • PUT /admin/api/whatsapp_conversation/{id}.json
  • GET /admin/api/whatsapp_conversation.json

Permission：write_whatsapp_conversation,read_whatsapp_conversation,manage_messages

  • POST /admin/api/chat_analytics.json
  • GET /admin/api/chat_analytics/report.json
  • GET /admin/api/chat_analytics/metrics.json

Permission：read_chat_analytics,read_reports,manage_analytics

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