FUGU ‑ Every Payment Counts
App Introduction
Safely recover orders you’re currently losing due to false declines (high-risk orders) and payment abandonment FUGU offers multi-layered fraud protection: it analyzes post-checkout customer behavior, verifies customers, logs interactions, and alerts you to potential fraud. Merchants can dynamically route selected orders to our chargeback protection program or simply follow our risk recommendations. To minimize payment abandonment, FUGU also provides a **Guaranteed Payment** feature that secures fulfillment for failed payments. Before declining an order, FUGU will continue attempting to further verify your customers until fulfillment.
Core Functionality
- Risk Scoring - Analyze customer behavior to safely fulfill more orders
- Refund Guarantee - Selectively route orders to a refund protection program
- Automated Verification (KYC) - Signatures, selfie ID checks, and credit card scans
- Evidence Replay - Ready-to-use logs to challenge unreasonable disputes
- Payment Efficiency Insights - Boost conversion rates and minimize attrition
Merchant-Friendly
- Cross-border E-commerce Merchants
- High-value E-commerce Merchants
- Digital Product Merchants
- Subscription E-commerce Merchants
Basic Information
- Developer:fugu
- Address:13th Nehama st, Tel aviv, 6811541, IL
- Price: Free / Free plan
- Rating:4.5 / 5
- Comment Count:6 comment
- Release Date:2020-8-12
- Supported languages:English
- Compatible products:Shopify
Application Screenshot
Price Plan
Discover
- Monitor 250 orders/month
- Preset Scenarios - Risk Rules
- 25 'Manual' Verifications per Month
- AI Fraud Analysis
Protect
- Discover +
- 500 orders/month
- Modify preset scenarios
- 50 'manual' verifications
- Email support
- Text, color, and logo branding
Convert Plus
- Protect +
- 2K Orders/Month
- 5 Custom Scenarios + Automated Rule Actions
- 250 'Auto' Verifications
- Advanced Fraud Insights
- Priority Support
Scale
- Convert Plus +
- 10K Orders/Month
- Unlimited Scenarios
- Unlimited Verifications
- Export Refund Evidence
- Expert Support
- Custom URLs and Senders
User Location & Comments
User Location
Comments
Shopify API Used
- POST /admin/api/customers/risk_score.json
- GET /admin/api/customers/{customer_id}/risk_score.json
- PUT /admin/api/customers/{customer_id}/risk_score.json
Permission:read_customers,write_risk_score,manage_orders
- POST /admin/api/orders/{order_id}/refund_guarantee.json
- GET /admin/api/orders/{order_id}/refund_guarantee.json
- PUT /admin/api/orders/{order_id}/refund_guarantee.json
Permission:read_orders,write_refund_guarantee,manage_refunds
- POST /admin/api/customers/{customer_id}/kyc_verification.json
- GET /admin/api/customers/{customer_id}/kyc_verification.json
- PUT /admin/api/customers/{customer_id}/kyc_verification.json
Permission:read_customers,write_kyc,manage_payments
- POST /admin/api/disputes/{dispute_id}/evidence_log.json
- GET /admin/api/disputes/{dispute_id}/evidence_log.json
- PUT /admin/api/disputes/{dispute_id}/evidence_log.json
Permission:read_disputes,write_evidence,manage_orders
- POST /admin/api/payments/efficiency_insights.json
- GET /admin/api/payments/efficiency_insights.json
- PUT /admin/api/payments/efficiency_insights.json
Permission:read_payments,write_insights,manage_checkouts