AppScoped
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Velents Buddy: AI Support

by AppScoped · Category： Orders - Others
Free Plan Built for Shopify
⭐ 5/5
2 comment
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App Introduction

Your AI Customer Service Agent – 24/7 on WhatsApp & Phone Hire an AI customer service agent: Velents Buddy can handle thousands of orders and messages simultaneously – no manual calls, no repetitive replies, no stress. It chats in customers’ dialects, understands voice notes, processes locations quickly, confirms orders, verifies addresses, and collects feedback automatically. You can even set the AI to intervene for cash-on-delivery orders, large orders, or any custom conditions you need. Simply connect your WhatsApp, define your rules, and let Buddy take care of the rest.

Core Functionality

  • WhatsApp AI: Chat in dialects, understand voice notes, and process locations quickly.
  • AI Voice Calls: Confirm orders, verify addresses, and collect feedback instantly.
  • Smart Workflows: AI intervenes for cash-on-delivery orders, large orders, or custom rules—you’re in full control.
  • Plug-and-Play: Connect WhatsApp, set smart rules, and let Buddy handle the rest.

Merchant-Friendly

  • Cross-border E-commerce Merchants
  • COD Merchants
  • Multilingual Sales Merchants
  • Large Order Handling Merchants

Basic Information

  • Developer：Velents.AI
  • Address：Delaware, DE, US
  • Price： Free / Free plan
  • Rating：5 / 5
  • Comment Count：2 comment
  • Release Date：2025-3-31
  • Supported languages：Arabic、English
  • Compatible products：Shopify

Application Screenshot

Price Plan

Basic

$9 / 或 $87/年（可节省 19%）
  • 200 Orders
  • 10 AI Voice Calls
  • Enhanced Voice Call Interaction
  • Automatic Order Updates and Feedback

Starter

$49 / 或 $470/年（可节省 20%）
  • 1,200 Orders
  • 50 AI Voice Calls
  • Priority Phone Support
  • Scalable to Match Your Business Growth

Pro

$149 / 或 $1,430/年（可节省 20%）
  • 5,000 Orders
  • 100 AI Voice Calls
  • High-Capacity, Powerful Voice Automation
  • Dedicated Support for Smoother Operations

Elite

$499 / 或 $4,790/年（可节省 20%）
  • 35,000 orders
  • 1,000 AI voice calls
  • Fully scalable voice call automation
  • Optimized for high-demand environments
  • Advanced configuration and premium support

User Location & Comments

User Location

Comments

Shopify API Used

  • POST /admin/api/whatsapp_ai/chat.json
  • PUT /admin/api/whatsapp_ai/chat/{chat_id}.json
  • GET /admin/api/whatsapp_ai/chat/{chat_id}.json

Permission：write_whatsapp_ai,read_whatsapp_ai,manage_channels

  • POST /admin/api/ai_voice_call.json
  • PUT /admin/api/ai_voice_call/{call_id}.json
  • GET /admin/api/ai_voice_call/{call_id}.json

Permission：write_ai_voice_call,read_ai_voice_call,manage_orders

  • POST /admin/api/ai_workflow/rule.json
  • PUT /admin/api/ai_workflow/rule/{rule_id}.json
  • GET /admin/api/ai_workflow/rule.json

Permission：write_ai_workflow,read_ai_workflow,manage_rules

  • POST /admin/api/whatsapp/connection.json
  • PUT /admin/api/whatsapp/connection/{conn_id}.json
  • GET /admin/api/whatsapp/connection.json

Permission：write_whatsapp_connection,read_whatsapp_connection,manage_apps

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